Action Research Foundation (ARF)

Action Research Foundation, a Boutique ITSM Enterprise Architecture Design Studio, founded in the year 2006, ARF has evolved into a recognised thought leader in the IT Operating Model transformation space and a practitioner in mentoring 'Organisational Transformation' for IT Departments to systematically build capabilities and adopt a Service Oriented, IT Operating Model for multi-sourced service delivery. The FlexMode™ paradigm shift framework, the cornerstone of ARF methodology, has evolved over multiple intervention engagements and today is one of the few tested and proven methodologies to bring together a multidisciplinary approach managing Strategic Transformations. FlexMode™ uses innovative techniques to rapidly establish staged capability growth paths; collaborating with staff to transform legacy mechanic shop Technology Silo IT Operating Models, into a customisation studio Service Oriented IT Operating Model, achieving Business-IT convergence in a multi-sourced; bi-modal; next generation; IT Operating Model where the CIO is the broker. ARF methodology, ‘capability building not project implementation', produced verifiable value outcomes for, ING Vysa Bank; Tata Motors; Tesco PLC; Jaguar Land Rover; NTT Data; Rakuten, Global IT Service Provider; and Brandix. An active member of the Architecture and IT4IT Open Group forums we are amongst the first enterprise architects, to co-work with customers in realising values from using the IT4IT™ reference architecture and one of the first 11 organisations to achieve accreditation for providing certified IT4IT Foundation for Practitioners training. ARF has demonstrated capability to work with senior executives, understand strategic imperatives, assess baseline architectures, develop visionary, future connected transformation strategy road maps, architect solutions and deliver services along a planned capability increment road map resulting in measurable change and improved value outcomes for stakeholders.