AptEdge

AptEdge was founded on the belief that as companies scale with more complex products and faster releases, Support organizations will need to be more efficient in improving the customer experience. We integrate large quantities of customer data and apply machine learning to provide insights that help companies maximize support efficiency. AptEdge is purpose-built to solve Customer Support team's most pressing problems. AptEdge speeds ticket response and resolution times by automating support workflows and increasing agent efficiency, provides visibility into escalations so you can prevent unnecessary escalations, and delivers the context needed where the agents work so they can provide the best customer experience possible. AptEdge further enables organizations with predictive analytics so agents can proactively detect and remediate customer issues to improve customer satisfaction and support leaders can make smarter business decisions.