Aveni

Aveni is leading a new era of Risk Assurance by enabling 100% digitisation and automation of the QA process. Using the latest advances in AI, we analyse every customer interaction driving enhanced data insights, comprehensive risk oversight and process automation. As regulatory controls tighten becoming more data-driven, clients are turning to Aveni as a 𝘮𝘢𝘤𝘩𝘪𝘯𝘦 𝘭𝘪𝘯𝘦 𝘰𝘧 𝘥𝘦𝘧𝘦𝘯𝘤𝘦, to systematically identify and understand risks that matter to them. In addition to effective preventative control, and richer data analytics, we help companies achieve greater productivity, oversight, agent performance and revenue growth, making QA processes significantly faster and scaling oversight from 2% to 100%. With Aveni, you can: ‣ 𝙍𝙚𝙙𝙪𝙘𝙚 𝙧𝙞𝙨𝙠. Ensure comprehensive preventative control and protect company reputation by providing systematic evidence for the regulator via increased coverage. ‣ 𝙈𝙖𝙣𝙖𝙜𝙚 𝘾𝙤𝙣𝙨𝙪𝙢𝙚𝙧 𝘿𝙪𝙩𝙮. Put your customer at the heart of your business operations, ensure that every customer has the outcome they deserve. ‣𝙀𝙣𝙝𝙖𝙣𝙘𝙚 𝙥𝙧𝙤𝙙𝙪𝙘𝙩𝙞𝙫𝙞𝙩𝙮 Significantly improve QA efficiency with machine assessment and automatic triage your highest risk interactions. It means your human assessors can focus on the riskiest calls leading to faster remedial action. ‣ 𝘿𝙧𝙞𝙫𝙚 𝙖𝙜𝙚𝙣𝙩 𝙥𝙚𝙧𝙛𝙤𝙧𝙢𝙖𝙣𝙘𝙚. Machine-driven, self-serve insights feeds directly back to agents powering more engaging coaching and learning opportunities to boost performance at scale. ‣ 𝘿𝙚𝙥𝙡𝙤𝙮 𝙦𝙪𝙞𝙘𝙠𝙡𝙮 with a solution that's quick and simple to implement and trained on your data to solve your specific challenges.