Creative Conflict Resolutions, Inc.

Organizations need to face several challenges in the area of internal conflict. Disruptive employee behaviors can make work climate toxic. There are individual attacks expressed against any supervisor or fellow employee, or a general culture of hostility, mistrust and destructive competition. Personnel conflicts produce a cascade of negative consequences having very high costs. Being able to evaluate the loss of valuable employees by looking at issues like the loss of productivity; petty sabotage, waste, theft of intellectual property or increased health insurance claims, allows to estimate the real cost of internal conflicts. There is also the negative aspect present when organizations are perceived as allowing discrimination, harassment, violence or unsafe working conditions, fraud, or other unacceptable behavior develop without being controlled and channeled into acceptable cooperation. For those managers who prefer not to use a denial approach, the indicators of personnel conflict are obvious: • Sloppy customer care; hostility or contempt; • Hoarding necessary information from co-workers; isolating and/or bullying them; • Blaming others; gossiping; excessive complaining; verbal abuse; negativity; • Diminished personal accountability; sabotaging people's tasks; • Absenteeism; mobbing; physical violence. To process the inevitable conflicts early and in a constructive way, management needs training and coaching on the best ways to install a participatory process. Persisting in the most usual reaction to conflict, either denial or rejection, misses the opportunity to implement necessary changes vital to the organization's growth. We help managers and companies build a respectful and participatory dispute resolution system. In case of need, we offer private conflict coaching to bring up fast the manager's skills to intervene in team's and department's conflicts preventing escalation and prompting resolution.