Customer Experience at California State University, East Bay

Excellent customer experience creates brand loyalty, affinity, and drives revenue. The CX Certificate Program offered through the California State University, East Bay in partnership with Zschool, may be one of the most important investments your company can make. Learn to understand how customer's feel about your company based on their experiences. Develop deeper customer insights and learn how to integrate innovative digital methodology that will make your organization stand apart from the competition. The CX Program is designed by industry experts and experienced leaders for professionals seeking advanced skills in this fast-growing discipline. Classes feature a hands-on, interactive approach designed to provide the skills required to lead your company's new customer experience culture.