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ePerformax Contact Centers & BPO

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ePerformax is a high-performing contact center & BPO that provides world-class, omnichannel service and support to a select group of Fortune 1000 companies and their customers. As one of the first contact centers in the Philippines in 2002, ePerformax has strategically expanded our client base and now proudly employees over 6,500 team members at three operating locations and one provincial recruiting and training center. The extensive and comprehensive training conducted ePerformax produces empowered, consultative, and skilled customer service agents to handle complex interactions, while providing an effortless customer experience via phone, email, chat, social media, and instant messaging. ePerformax's dedication to performance and building strategic partnerships with our clients is based on shared values, including: • Performance versus price-only orientation • Customer focused • Sharing of best-practices • Continuous learning and innovation • Commitment to training and employee development • Brand enhancement These strategic partnerships focus on translating each client's business objectives into measurable KPMs for continuous improvement and an effortless experience, driving both brand loyalty and lifetime value, and providing voice of the customer insights to enhance the customer experience. Programs and Services include: • Customer Service and Account Support • Escalations • Billing and Payment Support • Technical Support • Product/Service Support • Website Navigation Support • Inbound Sales and Order Entry • Travel Reservations • Outbound/Inbound BTB Programs • Quality Monitoring Programs • Web and Data Mining • Social Media Support • Fraud Prevention/Account Integrity • Content Moderation ePerformax is experienced in the areas of wireless/telecommunications, financial/card services, digital payment systems, e-commerce/retail, travel/reservations, and healthcare.

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People working at ePerformax Contact Centers & BPO
ME
Mario Rodriguez ECE
Vice President Operations
Pasay, National Capital Region, Philippines
RM
Rob Mullin
VP, Business Development
Pasay, National Capital Region, Philippines
TH
Teresa Hartsaw
President & CEO
Pasay, National Capital Region, Philippines
LP
Louis Meeks, PMP
VICE PRESIDENT, PROJECT MANAGEMENT
Pasay, National Capital Region, Philippines
AM
Art Benedict Mercader
Director Of Operations
Pasay, National Capital Region, Philippines
WF
Wax Frias-Louden
Director of Sales and Business Development Supplier Diversity
Pasay, National Capital Region, Philippines
FA
Fernando Abano
VP - IT
Pasay, National Capital Region, Philippines
DL
Dennis Lindley
COO
Pasay, National Capital Region, Philippines
SL
Steven Louden
VP Global Client Service Delivery & Operations
Pasay, National Capital Region, Philippines
DC
David Conway
Executive Coach
Pasay, National Capital Region, Philippines
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