Hallway Talk

Hallway Talk is a client-retention practice that helps agencies and companies retain large client/account relationships. Many businesses become so focused on business development that they often overlook the value of client retention. Not only is it more efficient to retain large clients/accounts, but those strong relationships often lead to more business within that company and ultimately to new clients through referrals. Hallway Talk puts the focus back on those people who are giving you business -- those who have already chosen to start a relationship with you. We speak directly with your clients, at all levels, to understand their perception of your business. How do they really feel about your people, your services, your relationship, your product, your future? What is being shared in the hallway where the truth is told? We ask the hard questions. We listen. We probe…in confidence. Then we help you make a plan to address any issues and check back to measure your success. Our services are valuable for companies with high value relationships such as ad agencies/clients, sports properties/sponsors, software companies/high value subscribers, law practices/corporate clients. We also work with agencies/companies to reveal what is going on in their own organization, helping management make more informed decisions. After hundreds of interviews, we can confirm that your clients and team will tell us thing they won't, don't or can't say to you directly. We'd love to connect with anyone who has the commitment to truly understanding and fostering their business relationships. Let the Truth be told! HallwayTalk.com