Koala Customer Care

We are a performance driven company based out of Vancouver, Canada with operations in Manila, Philippines. We thrive on delivering premium outsourcing solutions to our clients through inbound, outbound, admin & contact center services. With over 30 years of call center experience, we know how important it is to provide excellent service and that's why we treat your business like it's our own! With that mission in mind we developed our Leadership Team of All Stars who lead by example and ensure that everyone, from our CEO to our floor staff, stays accountable. From there we assembled a team of top agents & complement their skills with our expert training. The result is a group primed to deliver optimal service, create high quality interactions and make sure that your customers are in the right hands. Our passion for customer service drives us to make sure we deliver the best results for you. Our commitment to excellence begins at our call center, where every agent knows how to assess the needs of each caller, ask the right questions at the right times, when to make an offer, and how to close a deal, whether that is through Outbound Sales or Inbound Customer Support. We are experienced in a diverse range of industries and work with many different clients and their products/services, meaning that when it comes to your business we will be ready to be all in with you!