Loris

Loris is a natural language AI platform that automatically analyzes 100% of your customer conversations to give CX leaders the power to find customer issues immediately, share the story with all internal stakeholders, and fix the problems through automated quality assurance and real-time agent guidance. Loris was founded in 2018 to help CX teams have better conversations with their customers by utilizing our proprietary AI technology. Our offering has evolved from a solution designed to enable agents to increase the quality and outcomes from their real-time conversations to what it is today. That is the most robust insights and action platform available to CX teams. The enhanced platform now enables CX teams to control and/or cut costs by better understanding their data, and provides additional savings by automating time consuming tactics in both support and QA. Loris can make these claims because our platform ingests 100% of all digital conversations and intelligently arranges the data in a consumable and actionable format. Our AI and automation enhances this data collection by replacing time consuming and often inaccurate tasks like tagging. This not only improves productivity, but also ensures the most accurate data for analysis. By combining our automated tags with customer intent, conversational markers, outcomes and sentiment and then measuring it against agent and team performance, we can serve up the most critical data in real-time to enable teams to take action. We move CX from a place where they are left in a reactionary position to one that allows them to provide proactive guidance to their teams and the entire organization. We also meet you where you are on your data maturity journey by offering comprehensive dashboards or direct API access to add the metadata to your current data warehouse.