Raya CX

Raya CX is a global leader in Business Process Management (BPM) and Customer Experience (CX) with over 20 years of experience. Originally established as Raya Contact Center in 2001, the company has grown to become a prominent outsourcing provider in the Gulf region and has expanded its services to Europe and North America. Raya CX focuses on creating seamless customer experiences by integrating human talent with advanced technology. The company offers a range of services, including Business Process Outsourcing (BPO), customer experience management, and digital solutions. Its BPO services encompass customer experience management, call center seat leasing, and HR outsourcing, catering to various high-growth industries such as retail, automotive, banking, and healthcare. Raya CX is committed to continuous improvement, utilizing best practices like Lean and 6-Sigma to enhance service delivery. With a workforce of approximately 5,000 employees and a talent pool of over 6,500 advisors, Raya CX serves more than 500 companies globally, including Fortune 1000 clients. The company operates across six continents and is expanding its presence in the Gulf and Saudi Arabia to meet growing demand.