Servicum GmbH

Servicum is an outsourcing solution for customer services in the Smart Energy business. Our services cover digital self services, an omni channel contact center, spare part logistics and on-site operations. Being present on all channels. Because accessibility is a must! Every day, your customers' expectations of being accessible on modern social media channels increases. Our Omnichannel platform is the node between the end customer, the installer and the manufacturer. Quickly on site at the customer. Because without installation it doesn't work! In spite of the all-encompassing digitalisation, all devices require the technician on site for installation and service. For this purpose, our platform offers simple and fast access to installation capacities throughout Germany. Always the right solution at hand. Because without know-how everything is nothing! Long response times or wrong solutions annoy your customers. For this reason, we analyse every service case in order to continuously improve the service routines and keep them available long after production has ended.