Talkmap

Talkmap is a revolutionary Conversational Intelligence platform company that takes 100% of your company's calls & chats and transforms them into actionable customer intelligence. This enables companies to deliver remarkable customer experiences and outcomes. Talkmap's patented AI-powered Machine Learning technology and event-driven architecture easily integrates into existing systems, unlocking insights important enough that customers made the effort to engage with your company. Talkmap customers consistently identify Business Case values with 5X-10X ROI via: 1) New revenue generation driven by improved customer experience, retention, & acquisition 2) Operational improvements from enhanced Voice of the Customer insights, with alarms & signals of what's happening It's Business Intelligence at the source. Unsupervised learning. At scale. In real-time.