Primis: Customer Experience Platform

Primis' mission is to enhance the open interactions between the consumer and retailer to improve consumers post-purchase customer experiences in a way that modifies how they think, react, and buy online. Primis is a digital-first customer experience (CX) tool pioneering the next generation of CX. Our platform not only provides live updates in a visually engaging format – we are also focused on sustainability. At Primis, we consider the post-purchase stage of an eCommerce purchase as critical to a brands success as having an intuitive and visually appealing eCommerce site. If you do not get the post-purchase stage right, you will push your customers away, increase your WISMO costs, and miss out on a chance to delight your customers. Our post-purchase CX platform provides: - Live estimated delivery dates - The option to change your delivery slot - Focused and pointed product recommendations that match your brand's focus - Visually appealing recap of the consumer's order - Pro-active, personalised, event-driven emails designed to pique the interest of the consumer - Usable data that allows the retailer to understand the full end-to-end consumer journey In addition to our core CX platform, we also provide solutions specifically designed to support sustainability, such as planting a tree with a click (in bulk or via subscription), and direct carbon offsetting using innovative measures on a per CO2 basis.