Rebecca Griffiths

We have a new website: https://primis.cx/ Customer experience is a top priority to businesses for the next 5 years and the reason is simple; the companies that focus on customer experience reduce churn and increase revenues - leading to higher profits! For many, customer service and customer experience are seemingly interchangeable. Yet, one is a single touch point with a brand, while the other impacts feelings and emotion, and encompasses the entire customer journey. The customer experience impacts all areas of your business, but how do you get started? Here at Primis we provide you with the tools, and expertise to create a white globe post shopping cart experience. Customer experience is set to be the number one brand differentiation in 2022 (and beyond) 1 in 3 customers will leave a brand they love after just one bad experience, Customers are willing to pay a price premium of up to 13% (and as high as 18%) for luxury and indulgence services, simply by receiving a great customer experience, 49% of buyers have made impulse purchases after receiving a more personalized customer experience. Customers that rate companies with a high customer experience score (i.e. 10/10) spend 140% more and remain loyal for up to 6 years.