Aaron Taylor

My team has been working hard to diversify our focus and become more efficient with our operations by forming a new role. I will be continuing from my previous work as a Tesla for Business Account Manager but now focusing fully on new business opportunities. • Helping SMEs and Large Corporates to transform their fleets to include electric vehicles. • Engaging with new business clients and helping them to incorporate EV salary sacrifice schemes and introduce EV's to company car policies. • Vastly improving our client's staff retention, reducing their class 1 national insurance contributions, and increasing their corporate social responsibility profile whilst also improving their overall mobility.

Responsible for rapidly accelerating the growth of accounts and driving sales performance within the B2B space. Joining an initially small team of 4 operating across the UK, we have shaped and sculpted the success of Tesla in the B2B UK market. We managed to dramatically increase sales during the turbulent COVID-19 period and increase our team head-count to 10, in a time when the majority of manufacturers were dramatically losing sales. This felt very much like running my own business again and was an incredibly empowering experience. • Hunt for new business opportunities using a variety of factors to help identify key prospects. • Successfully create and manage the full relationship cycle from brand introduction to high-volume ordering. • Applying a focus on consultative selling to help clients to realise the full potential of operation an all-electric vehicle fleet. • Using my contacts within the industry to connect new clients with finance brokers, salary sacrifice funders, leasing partners and more. • Engagement with C-level executives on a daily basis and curating successful relationships. • Conducting educational seminars at director level, as well as driver level. Tailoring the experience to ensure maximum potential benefit for the client. • Delivering premium onsite experiences with the client to showcase the Model 3 and increase employee engagement. • Working remotely to maximise my efficiency across this country-wide role. • Creating and implementing new sales strategies, creating new processes, and working with teams across Tesla EMEA to help accelerate the world's transition to sustainable energy. Achievements: - Creating and managing relationships that have resulted in the sale of over 1000 cars in 12 months. - Working directly with a specific funder to improve their weekly order rate from sub-10 cars to 30+ within 8 weeks.

Embarked on the unique opportunity to work as part of a small tactical sales & delivery support team. Our objective was simple; to identify any weaknesses in the customer experience on both the sales experience, and the delivery experience, then work hard to create processes and programs to help solve these issues, and ultimately improve the customer experience. • Responsible for managing and solving sales and delivery escalations. • Reduced the phoneline hold times significantly during crucial times. • Created educational training for sales staff across the country. • Utilised data to identify weaknesses in the operation of the phone lines in the UK and implemented strategies to improve them. • Mentored a small team of highly experienced Tesla team members to improve customer CSAT across both sales and delivery experiences.

One of 3 Sales Advisors operating out of the #1 performing store in the UK. Helping to accelerate the world's transition to sustainable energy. • Consistently achieving and surpassing sales targets in excess of £700k a month. • Creating and curating relationships with clients to improve organic marketing engagement and customer retention. • Mentoring a team of Product Specialists to discover new leads and prospects. • Conducting test drive experiences with new customers and showroom consultations. • Leading the customer jounrey from the moment they engage with us, and throughout their ownerships experience. • Conducting high-level test drive and education events at premium locations such as Cliveden House, Blenheim Palace, and The Hurlingham Club. • Working synergistically with the wider organisation to ensure maximal sales performance and customer satisfaction at all times. Achievements: - Responsible for contributing to the team performance that led to Tesla London Heathrow being the top-performing store in the UK for nine consequtive quarters. - Top 5 Sales Advisor in the UK out of over 40 others during my tenure. - One of the few individuals to sell 10 cars in one day. - Sold over £10m worth of Tesla's in one calendar year.

Working within a great team from the London Heathrow Location. Part of the top sales team in the UK. • Becoming the expert for Tesla and all things EV. • Embodying the core values of Tesla to become the essential brand ambassador. • Enthuse customers with the passion and drive to support the mission; to help accelerate the world’s transition to sustainable energy. • Building and guiding the customer experience from the initial point of contact to the closing position and continuing after the sale for further support. • Delivering exceptional customer experiences that included: - Arranging and conducting test drives. - Presenting and handing over of new vehicles. - Telephone, written and in-person communication. • Providing brilliant educational experiences including: - Hosting the New Owners Orientation Event each week. - Conducting showroom consultations with all clients. - External test drive events at locations across the country. - Supporting large-scale marketing events that included London Motor Show, Goodwood Festival of Speed, and FullyCharged EV Show. Achievement: Fastest Promotion from Product Specialist to Sales Advisor - April 2017.

• Co-Founder. • Taken from idea conception to a fully operational restaurant. • Providing expert knowledge of the menu and conducting innovation sessions with the Chef Team. • Building relationships with all customers to help increase and maintain loyalty. • Designing and implementing marketing strategies to ensure maximum capital utilisation and return on investment, including online marketing resources with a focus on social media and email marketing. • Managing all day-to-day operations including: - Front of house quality control. - Stock control & ordering. - Financial reports and forecasting. - Recruitment and training of all staff. - Engaging with clients during service. Achievements: Reached #1 Restaurant in Lyndhurst on TripAdvisor within 18 months. Reached Top 5 Restaurants in The New Forest within 18 months.