Abdullah Bin Mohammed

We used to Handle Fraud related issues and customers, this contacts will be transferred to us by primary team. Prevent or decrease invalid concessions by filing investigation for the internal departments To give appropriate resolution to customers based on the investigation updates. Preventing Concessions by tracking customer’s concessions history, by using different internal tools and as per the account activity. Verifying documents, images and videos shared by the customer. Strictly adhering to the policies of the organization if customer is not happy with the resolution as well. Escalating the matter to higher team if customer is not satisfied with the resolution. Worked successfully in a team environment as well as independently. Effectively worked with various departments to meet business need.

Roles & Responsibilities •Daily attending complains of our clients for trouble shoot of computer IT, hardware, software and Network related problems •Remote troubleshoot for our clients IT related problems •Twice in a month checkup of all Desktop, laptop, servers , and network related things of our clients who are in AMC •total network set ups of our clients •configuring of routers , VP N's, switches •installations and configuring of network printers /fax machines •installations and configuration of security systems •installations and configuration of IP/telephone systems •Installing of servers and operating systems such as windows 8/7/vista/xp in lap top and desktop environment as per client requirements •Assembling and dissembling of new machines/gaming machines •Installing of antivirus software’s and scanning of desktop and lap top •taking backups and data recovery of clients desktops or laptops weather it’s from hard disk server or online •trouble shoot of all hardware and software issues of our customer

JOB RESPONSIBILITIES •Responsible for 100% customer Service and maintenance of network element on field in the designated area •Maintain the network database and submit the required report to the reporting manager on regular intervals. •Provide timely resolution of technical complaints through analysis/ trouble shooting •Monitor NMS through SMS/ mails and take appropriate action based on the events •Analyze repeat complaints and ensure implementation of corrective measures through escalations if required •Maintenance of Switches, batteries, Network elements etc. •Configuration of routers D-link, Belkin, Net gear, Beam routers etc.

 ROLES & RESPONSIBILITIES •New site installations in apartments, companies, Industries etc. •Installation and configuring of telephone systems •Installations of security systems •Installations of video intercoms •Daily Attaining complains of Existing customers of INTERCOM, EPBAX and rectifying their problems •Giving new line connection if they require •Tracing of cables, which has to be rectify, line card problem jack problem •Maintenance of all customers who is in under AMC & checking their systems twice in a month as preventive measure.