Adrian Holden

Providing a first independent platform for the freshest young artists on the London’s circuit and beyond. Event Management (Festival Of Folk - Bracknell & Bracknell Ale Festival) Stage Management/Artist Booking (Weyfest & The Big Day Out) Contracting artists/bands Reviewing artists/festivals Designing promotional material Advertising Photography

Overall responsibility and accountability for the store and coaching the Assistant Store Manager, with the focus on task management in order to achieve performance objectives such as store occupancy, delinquencies and store appearance with the focus on customer service whilst aligned with Shurgard’s strategy, policies and procedures. Responsibilities Sales Orientation • Handling customer enquiries (web, telephone, walk in), follow-up of prospects and reservations to achieve maximum Move In levels within the Store. • Achieving Store sales targets, using Shurgard Sales Training techniques, Surf & Star and other training tools and programmes. • Managing additional product sales, including Merchandise and Insurance. • Promoting and selling the features, benefits and competitive advantages of Shurgard, in a customer focused approach (STAR). Customer Service • Providing an exceptional customer service experience throughout the entire enquiry, lease, move in and move out process. • Accurately processing the associated administration including contracts, codes, insurance documentation and account status. • Managing the Customer Accounts, which includes the receiving and allocation of payments, bad debt management, and general administration via Shurgard’s database and operating systems – Pharos/Oscar/SPOK etc. • Taking responsibility for all areas of Customer Service, from enquiries, to complaint resolution and the effective handling of challenging store situations.

Responsible for performing daily store operations in order to achieve performance objectives such as store occupancy, delinquencies and store appearance with the focus on customer-service and aligned with Shurgard's strategy, policies and procedures. Handling customer inquiries, follow-up of prospects and reservations to achieve maximum sales results within the Store. · Achieving Store sales targets, using Shurgard Sales Training techniques. · Promotes and sells the features, benefits and competitive advantages of Shurgard, in a customer focused approach. Customer Service · Provides an exceptional customer service experience and accurately processes the associated administration. · Responsible for all areas of Customer Service, from inquiries, to complaint resolution and the effective handling of difficult customers/store situations. Property Care · Ensures the general maintenance of the store facilities, undertaking store inspections, and perform various cleaning to maintain the appearance of the property internally and externally, to the highest level.

Responsible for assisting the Store Manager in the delivery of a first class service to ensure that profit and sales are maximised and agreed business targets achieved. The main focus of my job role is to support the Store Manager to improve the commercial performance of the store by increasing its turnover and maximising profitability, whilst maintaining the high Maplin store standards. As a key member of the store management team I'm people and performance focussed with the ability to manage, lead, coach, develop and motivate the store team, and capable of influencing at all levels of the business and across all functions. Day to day, the role has responsibility for driving and developing the Store Team to meet store standards and KPI's in a way that is consistent with the culture of the business. -Customer focused -Excellent people management skills with the ability to coach others -Experience of working with all areas of a business (including Head Office) -Enthusiasm and drive -Knowledge and use of Key Performance Indicators -Leadership, teamwork and staff development -Honesty and integrity -Drive for results -A hands-on approach and prepared to lead by example -The use of P&L reports to maximise sales and contribution -An ability to work in a fast-paced environment whilst maintaining standards

Part of the Store Management Team, responsible for assisting in the delivery of a first class service to ensure that profit and sales are maximised and agreed business targets achieved. The main focus is to control the day-to-day activities of the shop floor, in support of improving the commercial performance of the store by increasing its turnover and maximising profitability, whilst maintaining the high Maplin store standards. As a member of the store management team and as a key holder this also includes the responsibility for opening / closing the store, taking on the additional responsibilities of Assistant Manager whilst ‘in charge’. As Sales Team Leader I'm people and performance focussed and have the ability to manage, lead, coach, develop and motivate the store team. Day to day, my responsibilities are driving and developing the Store Team to meet store standards and KPI's in a way that is consistent with the culture of the business. -Customer focused -Excellent people management skills with the ability to coach others -Enthusiasm and drive -Knowledge and use of Key Performance Indicators -Leadership, teamwork and staff development -Honesty and integrity -Drive for results -A hands-on approach and be prepared to lead by example -An ability to work in a fast-paced environment whilst maintaining standards

Responsible for making sure customer’s receive the best service. Meeting customer’s needs by providing an inspirational, creative consultation on the type of flooring they may need. Taking responsibility for the presentation of the store, making sure that all customers shop in a bright, clean environment.

Direct contact with customers Getting customers photos ready for print onto canvas Stretching canvas onto frames ready for collection Extensive use of Photoshop

Staff rotas and training Stock control Cleaning of drinks lines Implementation of activities and promotions

Merchandising of products Stock control Product training for staff

Controlling store budgets Staff recruitment and training Maintaining store standards Installing product displays and promotions

Cashing up Administration Staff recruitment Installing product displays and promotions

Staff rotas Staff recruitment Staff training – covering health & safety, cashing up and video standards Administration for Head office – including budgeting and payroll