Agnes Chabrier
About
Agnes Chabrier is from Versailles, Île-de-France, France. Agnes is currently Head of Customer Success, digital and customer programs - France at Konica Minolta Business Solutions France, located in Carrières-sur-Seine, Île-de-France, France. Agnes also works as Digital Marketing, Branding, Sustainability and Business Development Manager, at Konica Minolta Business Solutions France, a job Agnes has held since Jan 2013.
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Agnes Chabrier's current jobs
In charge of improving customer satisfaction, loyalty and success. Working in a global way with a broad set of cross-functional stakeholders, customer desk, hotline, sales and Business units. The ultimate goal of this mission is to bring to our customers the highest possible value so that we work together on a long term journey. My role is to implement and coordinate customer surveys, workshops, Customer Success managers in our sales regions, loyalty programs and content based on customer journey. I also keep improving customer marketing, digital communication and enterprise marketing programs. Implementation of an Account based marketing program to key enterprise customers.
Creation and implementation of global digital marketing strategy : marketing automation, content management, analytics, SEO. Vertical marketing, alliances and partnership on specific industry segments : Legal, Accountants, Health care Management of customer experience, loyalty In charge of Sustainability programs, CSR communication Channel marketing and channel animation. Management of 13 people Coordination with Cluster South marketing people (Italy, Spain, Portugal)