Ahmad Al Soussi

Founded and scaled Jordan's first company dedicated to comprehensive 3D printing and additive manufacturing solutions. Delivered additive manufacturing projects for industrial prototyping, consumer product development, educational purposes, and R&D collaborations. Led all operational, marketing, client management, and solution development activities. Designed and delivered AI-based solutions, including a fully local AI Hologram Smart Assistant system , integrating local LLMs, holographic displays, Unreal Engine 5, and custom Python orchestration. Built B2B partnerships, including collaboration with MIT and the University of Jordan on additive manufacturing research and projects. Managed CRM systems (Odoo, Dolibarr, Zoho) to automate customer follow-ups and streamline sales. Analyzed customer behavior data to improve marketing ROI and client satisfaction. Conducted over 50 corporate and university training sessions on 3D printing, digital manufacturing, and emerging technologies.

Led service delivery across multiple telecom and technology accounts. Managed large benchmarking and optimization projects for major telecom networks. Built and nurtured CxO-level client relationships. Contributed to business growth through operational excellence and upselling services.

Continuously fulfilled the role of "Global Professional Services Operations Manager, Services Creation Lead" following the NSN acquisition of Motorola Solutions Networks Business. Held PMP certification and applied PMI best practices across MEA regional projects. Managed cross-organizational projects across multi-vendor, multi-technology environments. Led the analysis of large telecom datasets (KPIs, network parameters) to uncover hidden relationships and improve service delivery. Applied advanced statistical analytics (JMP, SPC tools) to optimize service performance and identify root causes. Developed client-facing dashboards and executive reports to drive data-informed decision-making. Supported governance framework development and implementation across service projects. Acted as a key liaison between engineering, sales, and product teams.

Successfully managed multiple challenging telecom projects across the EMEA region, demonstrating adept project management skills. Established and led the central delivery NPO (Network Planning and Optimization) team in Jordan, overseeing project deliveries for key accounts in Africa. Orchestrated the successful delivery of services across more than 10 different countries in the EMEA & AP region, showcasing a track record of excellence in service provision. Played a pivotal role in supporting business development and presales efforts, actively participating in contract negotiations and pivotal sales meetings to secure new opportunities. Collaborated closely with Business Development, Sales, Delivery, R&D, and local offices to identify and pursue new services opportunities, contributing to business growth and expansion. Defined business cases and value propositions for new services and features, driving innovation and enriching the services portfolio. Spearheaded the innovation of new ideas to enhance the services portfolio, fostering continuous improvement and growth. Provided guidance and leadership to service project managers, ensuring the enforcement of best practices and the achievement of desired results.

Effectively delivered RAN NPO (Network Planning and Optimization), optimization, and planning services, including automatic frequency planning (IOS), to the Zain Jordan account, ensuring the optimization and efficiency of their network infrastructure. Spearheaded the design and development of RAN optimization tools, including AFP (Automatic Frequency Planning) and CTPA (Coverage and Traffic Planning Analysis), facilitating enhanced network performance and coverage. Conducted comprehensive training sessions for the Zain Jordan team, equipping them with the necessary skills and knowledge to effectively manage and optimize their network infrastructure.