Aj O

• Founded and managed a minority owned startup, with $250K investment capital; doubled revenue in 12 months • Achieved agreement within a diverse group of stakeholders by developing strategic Operations based programs which resulted in productivity metrics increasing 3x within the first three months • Influenced diverse cross-functional stakeholders to adopt initiatives by analyzing data informed trends from software queries and communicating recommendations in a palatable fashion • Established e-commerce, measured and improved service quality metrics (turnaround time, quality complaints, etc.); reduced monthly operating costs by 22% over 12-month period • Identified and understood the diverse needs of the 1000+ customer base, and implemented multi tiered solutions to resolve customer segment related issues • Developed and implemented Risk Management plans to ensure performance continuity • Managed and operationalized all aspects of running the business, including day to day management, operations, accounting, HR, and Marketing • Hired and trained 5+ employees and established processes to meet productivity and delivery goals