Alan Tifford
About
Alan Tifford is from San Diego, California, United States. Alan works in the following industries: "Software Development". Alan is currently Head of Experience Design Strategy at RealKey, located in San Francisco Bay Area. Alan also works as Owner - Principal Designer and Strategist at Open Mode Design LLC, a job Alan has held since Feb 2014. In Alan's previous role as a Principal Interaction Designer and Strategist at Intuit, Alan worked in Greater San Diego Area until Feb 2014. Prior to joining Intuit, Alan was a Design Lead for H3 Tax and Personal Finance Product Launches at Intuit and held the position of Design Lead for H3 Tax and Personal Finance Product Launches at Greater San Diego Area. Prior to that, Alan was a Design Lead for TurboTax at Intuit, based in Greater San Diego Area from Jun 2005 to Jan 2007. Alan started working as Senior Manager, User Experience at Kintera in Greater San Diego Area in May 2004. From Oct 2001 to May 2004, Alan was Independent Product Design Consultant at HCI Services, based in San Francisco Bay Area. Prior to that, Alan was a Web Development Project Lead at Broadbase Software, based in San Francisco Bay Area from Jul 1999 to Oct 2001.
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Alan Tifford's current jobs
Experience Design Strategy - Vision, Mission, Ideation, Research, Problem Definition, Product Evolution, Team Evolution
Design Strategy - Vision Definition, Concept Exploration, Design Team Organization User Experience Design - Interaction Design, Information Architecture, Content Strategy, Visual Design, Prototypes, Wireframes, Guidelines User Experience Research - Heuristic Evaluation, In-depth Interviews, Observation, Usability Testing, Ethnography Workshops - Visioning, Brainstorming, Ideation, End-to-End Design Speaking - Delighting Customers, Mobile Design Process, Raising Your Voice as a Designer
Alan Tifford's past jobs
•Design Lead for breakthrough app, TurboTax SnapTax, a first-of-its-kind mobile app for start-to-finish taxes on iPhone and Android •Innovation Leader designing interaction models for mobile that lead to 5-star reviews •Managed designers, contractors, and off-shore employees to achieve on-time delivery •Accomplished at nurturing innovation and embracing change to drive outstanding results •Collaborated with product management, research and engineering to deliver the highest quality products possible, on-time •Responsible for all design work including concepts, storyboards, functional prototypes, testing, and production updates •Design lead for other mobile apps, including TaxCaster and MyTaxRefund •Public relations for Intuit at Investor Days & Innovation Media Events in the Bay Area and New York
•Led H3 tax and personal finance offerings from concept to launch including tax prep solutions, a new paycheck management utility, and integrated banking solutions •Protected intellectual property with over 30 patent submissions •Established patent workshop and training materials for the Intuit Patent Program submissions •Created design thinking workshop and training for employees, managers, and directors
•Led and worked with all XD disciplines: interaction and visual designers, research, and editorial to create a renewed focus on an awesome end-to-end experience •Designed an enduring navigation pattern used in TurboTax •Coordinated with numerous teams to execute the end-to-end solution •Contributed to product and brand strategy as our offerings evolved
•Launched a UX department after convincing senior management of the strategic value of design •Designed the contact management user interface for Kintera’s enterprise CRM web software •Defined the user interface long-term strategy and vision for Kintera’s enterprise application suite •Managed teams and established processes to bring user-centered design to the product lifecycle
•Designed market-leading electronic invoice and payment web application used by over 10,000 Accounts Receivable departments nationwide. Achieved a 96% customer satisfaction rating •Integrated customer feedback and best practices into winning product design decisions •Conducted usability studies, competitive comparisons, & developed several product concepts that were taken to market
•Designed and implemented first-of-its-kind web analytics and business intelligence solution for Fortune 1000 companies •Managed and established the foundation for web development, web design, and usability engineering