Alec Thrailkill

Participated in the Design process for new products including how the product would impact current state flows and various IT systems. Created future state flows to incorporate new products into current state. Worked on deliverables and set up meetings with internal SME stakeholders/team members to discuss business/IT impacts of new products. This position is responsible for partnering on complex cross enterprise implementations of new products or product enhancements that are critical to the retention of accounts, maintaining market relevancy and responding to legislative and regulatory initiatives This role serves as resource on a given implementation within the Product Implementation team and collaborates with business and technology partners to take the project from business case analysis through implementation, following the System Delivery Lifecycle (SDLC) Responsible for building a deep understanding of the scope and member impact of a given business case, driving the decomposition of the business case, handling time sensitive and critical items of escalation, and driving planning, requirements gathering and cost/resource estimate breakdowns This role is responsible for creating deliverables and presentations that further team understanding and implementation efforts, proactively communicating with stakeholders, and raising and mitigating risks and issues The priority for this role is on outlining, creating solutions, and delivering on the overall product implementation Responsible for monitoring compliance and conformity to industry and HCSC standards and processes, with a continual focus on improving efficiencies, processes and documentation Experience identifying risks and issues and creating mitigation strategies Takes initiative in driving results, asking astute questions, proactively reaching out to stakeholders, and meeting deadlines

An Implementation Consultant plays a key role in the success of a clients implementation of Centerbase SaaS products. Work in conjunction with the clients business and technical teams to properly configure Centerbase products to meet the clients needs Master the Centerbase suite of products to effectively consult with the client in order to configure the software solutions based on the processes of the end user. Interface with executives, senior management, and clients within and outside the organization Manage and set customers expectations during the software implementation cycle Work on multiple implementation and consulting projects simultaneously Interface with clients to define business processes and business requirements Ability to work with technical development team to create solutions, timelines and communication for clients during the implementation process Ability to translate the technical requirements and needs into a business case for clients Develop and deployed implementation project plans and ensure projects are delivered on time, on budget and optimize return on investment. Provided consultation on formulating and defining scope of work (SOW) and objectives to formalize implementation plans based on user needs, business system requirements, industry practices and incorporation of best practices Coordinate and execute data conversion efforts Configure various Centerbase modules and features for each client implementation Provide training, knowledge transfer, and hands on support during the implementation phase of the project

Meticulously managed the post sale workflow once the contract was signed Managed hundreds of accounts via Salesforce CRM, familiar with building and customizing reports via Salesforce CRM Exported data sets from Salesforce CRM to Google Sheets Created email campaigns utilizing data from Salesforce CRM Facilitated the onboarding of hundreds of accounts onto the Grubhub platform with a five day or less turnaround time Built and managed hundreds of client relationships during the onboarding experience to exemplify Grubhub’s customer obsessed value Coordinated with hundreds of restaurant owners per month along with internal departments to get restaurants live on the platform within a five day turnaround time Examples of internal partnerships include scheduling photoshoots, partnering with the logistics team to ensure equipment is shipped, and working with the Sales team to confirm restaurant submissions are valid Influenced clients and provided insights on the value of getting onto the platform as quickly as possible to align with personal and company goals Consistently exceeded monthly metrics and sustained a position as a top performer Proofed thousands of contracts, menus, and tax details to ensure documentation lines up with Grubhub standards & legal obligations Consulted thousands of restaurant owners on their menu content, self service tools and product features Trained thousands of stakeholders on product capabilities Served as a point of contact to troubleshoot any issues or difficulties experienced by clients during onboarding, including technical and billing issues Answered hundreds of inbound inquiries via phone or email and provided direction as needed Participated in employee diversity and inclusion programs and came up with ideas for employee events to exemplify the fun office culture Trained new employees and one manager of operations with on the job tips and shadow opportunities to help them better understand their specific role

Cold called on thousands of different contracting businesses per week Made over 200 dials a day/4hrs of talk time a day to engage with service professionals and sign them up for the HomeAdvisor platform Sold HomeAdvisor as a marketing solution to business owners to help grow their clientele Overcame thousands of objections per week Consistently met expected quota goals of three deals signed per week

Served as an assistant to several Physical Therapists in treating more than twenty patients a day Duties included clinical and non-clinical tasks ensuring the use of sterile technique Independently worked with patients to improve their movement and function General front office tasks such as billing and insurance focusing on customer service Used anatomical concepts to provide answers to patient questions

Prepared meals, packaged food items, and rang up customers purchases in a fast-paced, customer facing environment. Ensured food and ingredients were prepared safely according to the Texas Department of State Health Services (DSHS). Performed all station duties including Grill, Line, and Preparation. Effectively communicated across all staffed positions to guarantee customer satisfaction. Maintained the cleanliness and organization of the workstation in accordance with the company's operating standards.

Spent adequate time promoting specials and menu items to customers resulting in accurate and timely order fulfillment. Successfully assisted customers by assessing their needs and upselling to exceed company expectations.