Aleksandra Ivkovic

• Preparation of customs documentation for Switzerland, Norway and Serbia (Working with Commercial Invoices, INCOTERMS, TARICS). • Logistics management: carrying out all formalities related to export operations and shipment of pallets to UK: ◽️ Organizing export logistics in coordination with the Operation department and with the Warehouse; ◽️ Customs documentation and administrative preparation for pallet export (management of invoices, INCOTERMS, TARICS, labels, packaging list for export); ◽️ Contact with the transport companies (DB Schenker, Etrak, Klearnow) for the delivery of orders to the final customer respecting deadlines; ◽️ Incident claims to transport companies and management of reverse logistics.

I helped the company's internationalization in the Italian market and I help for its consolidation and sales increase. 📌 Responsibilities: • Manage Payments, Orders and Shipments to Customers (with Magento Ecommerce Platform) • Communicate with customers via emails (Zendesk), phone calls, social media etc. • Process incoming orders, confirm pricing and availability of products • Advise customers of order status • Timely and accurate administration of sales orders, customer complaints providing them appropriate solutions and alternatives within the time limits • Management of returns (reverse logistics) and claims to different suppliers and credits • Serving customers by providing product and service information and resolving problems. • Report errors and improvements discovered in the website • Detect and solve possible inefficiencies in processes • Translation of product sheets, social network content and categories from Spanish to Italian • Supervision and revision of texts (email marketing, advertising campaigns etc. ) ensuring that they are consistent with the company's glossary and style • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 🏆 Achievements and skills: • Precise, determined with excellent negotiating skills • Highly organized, flexible with the ability to adapt quickly with new topics and proceedings • Excellent communication and interpersonal skills with the ability to work well under pressure • Customer centric mindset, be able to understand customer behaviors • Experience in warehouse and operations management software (Libertis Logistics WRS program), Ecommerce, Magento • Aptitude to Learn • Analytical Skills • Enthusiastic, with a win win attitude • Critical thinking. • Leadership and excellent communication skills • Decision making • Multitasking and proactivity

📌 Responsibilities: • Ideating, creating and posting content to different social media platforms • Help plan social media campaigns for different clients to make them reach a wider audience, increase brand awareness and drive sales • Help for the photography, graphic design and video content creation • Brainstorm campaign ideas 🏆 Achievements and skills: • Creativity thanks to the content creation for different clients and different social media platforms • Ability to work collaboratively with the collegues • Content Curation • Aptitude to Learn • Marketing • Flexibility • Strategic Thinking • Analytical Skills • Strategy planning • Leadership and excellent communication skills • Critical thinking.

📌 Responsibilities: • Attract as many people as possible to the company stands (as in supermarkets and perfume shops or events) • Use persuasion skills to sell as many products or services as possible • Demostrating the features of a product or service to potential clients • Customer centric mindset, be able to understand customer behaviors • Exposing products to customers • Generating reports that outline customers’ interest levels, questions asked, number of products sold • Identify and assess customers’ needs to achieve satisfaction. • Gather valuable information about our customers preferences for the marketing department. 🏆 Achievements and skills: • Successfully engaged with a range of customers thanks to the customer oriented approach • Ability to form positive relationships with other colleagues thanks to the friendly personality • Sold large amount of products • Have excellent communication, customer service and social skills • Professionalism • High Energy • Multitasking • Planning • Teamwork • Attention to Detail • Verbal Communication and persuasion skills • Organizational skills and Flexibility • Management Skills

📌 Responsibilities: • Plan and prepare athletics training for children between 6 and 12 years old • Assist children in athletic exercises, organize them in different groups as well as supporting them • Interact with various teachers to prepare and organize interdisciplinary lessons as well as with the parents of children • Analyze childrens' behavior and performance • Organize athletics competitions 🏆 Achievements and skills: • Patience to handle young children • Motivation to encourage • Have confidence • Great organisational skills • Critical thinking • Communication skills • Imaginative thinking • Leadership • Teamwork • Time management • Conflict resolution

📌 Responsibilities: • Checking in members and verifying memberships • Providing information concerning programmes and activities and their availability • Ensuring that adequate information and leaflets are available at reception • Administering the payments made by the members • Resolving customer complaints and doubts • Maintaining a clean environment • Assisting the Responsible in maintaining the gym 🏆 Achievements and skills: • Providing excellent customer service to all clients and potential clients of the gym thanks to a welcoming attitude • Membership increasing thanks to the partecipation in promotional activities and marketing strategies of the gym • Maintaining good relationship with members and colleagues thanks to a cooperative and positive attitude • Multitasking • Organizational skills • Technical skills • Interpersonal skills • Initiative and problem solving abilities