Alena Alena
About
Alena Alena is from Brooklyn, New York, United States. Alena works in the following industries: "Consumer Electronics", and "Information Technology & Services". Alena is currently Online customer service representative at Cmple.com, Inc, located in Brooklyn, New York. Alena also works as Owner at Shopzona.info, a job Alena has held since Mar 2010. In Alena's previous role as a Leader of development department at Tanix Group, Alena worked in Belarus, Minsk until Sep 2013. Prior to joining Tanix Group, Alena was a Project Manager at Tanix Group and held the position of Project Manager at Belarus, Minsk. Prior to that, Alena was a Software QA tester and web content editor at Tanix Group, based in Belarus, Minsk from Apr 2011 to Sep 2011. Alena started working as Own business at Individual Entrepreneur in Belarus, Minsk in Jan 2003. From Jan 2000 to Jan 2003, Alena was Regional Manager at Minsk's Windows Ltd., based in Belarus, Minsk.
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Alena Alena's current jobs
• Providing quality service to customers (the web store, Amazon, eBay, dropshippers) about the availability of products, statuses of orders, delivery schedule, product availability, troubleshooting • Operational management of the web store content and orders • Oversee the web store revamp, testing functionality, CMS, customer online connections and management orders
• I self-learned and run own web project for the Belorussian audience about shopping online overseas. • I have presented and promoted in Belarus services such as PayPal, eBay, Amazon and more than 1400 online stores around the world. • Currently the website has a daily audience of about 3000 unique visitors and an active forum • I have written more than 2 hundred of article-instructions, developed and improved the website. • My job now: administration, promotion, evolution, testing, troubleshooting.
Alena Alena's past jobs
Responsibilities: • Leader activities: coordination of project managers; long-term and short-term planning of managers, developers, QA testers, designers, freelancers; establishing rapport in a team; reports by department and projects, headhunting for department, adaptation of new employees. • Pre-project activities: holding meetings with potential customers; signing documentations; marketing research. • Project activities: requirements collection and formalization; development of prototypes; documentation of technical requirements; overall project planning; setting and delegation of project tasks; monitoring and management project changes; project status report; communication with customers; project problem-solving; responsibility for project implementation. • Project completion: control and analyze quality testing and delivery-acceptance report on project results, closure of project documentation, payment control, support, usability testing. In total, each year our team created tens of projects, only a few of them:
• Developed technical requirements and prepared checklist to ensure quality test coverage matching client requirements • Created prototypes of page layouts • Projected tasks for programmers, designers, QA, content writers • Coordinated communication between development and testing teams during project life cycle • Control and comply deadlines, quality, payments • Project status report • Implemented full cycle
• Wrote and executed detailed test cases • Performed cross browsing testing • Performed usability testing (accessibility of menu, screen size, adaptability to scrolling, text selection, button, etc.) • Checked, reopened, closed bugs through BaseCamp • Developed and executed original content for customers • Updated content on websites through different CMS
Official dealer of the largest manufacturers of PVC windows in Belarus - Orbita Ltd., TOR Ltd., Minsk's Windows Ltd.
Maintenance of the regional representatives (sales, technical requirements and support).