Alex Villafranca

♦Arbeit specializes in contact solutions for collection agencies. Our innovative TCPA solution, auto dialer, and inbound VoIP solutions can keep your agents productive and compliant. All of our software is built in house on top off the most innovative and modern technologies. We're a breath of fresh air for clients who are sick of dealing with large faceless corporations whose platforms are built on top of old and outdated technologies. ♦As CEO of Arbeit I am responsible for setting the company direction and strategy, along with that I take on the role of leading the marketing team, crafting and maintaining the Arbeit brand, ensuring it is seen and felt from every angle, and I'm client's voice at the Arbeit office. I take pride in the current Arbeit brand and am always striving to make sure the brand is maintained and seen not only by clients but the employees of Arbeit. The Arbeit brand personality is Fair, Relentless, Innovative, Energetic, Confident, Adaptable, Fun and Intelligent. ♦One of my biggest motivations to push Arbeit to the next level is to reward everyone at Arbeit for all their hard work getting us where we are today. Arbeit offers profit sharing to all employees and since its implementation, yearly profit-sharing checks for individual employees have ranged from $3,500 to $21,000. On top of this, Arbeit also offers full health coverage, generous PTO of 25 days as well as paid paternal and maternal leave, and last but not least, Arbeit provides lunch everyday for all employees. ♦Achievements with Arbeit - Maintained 100% growth year of year since 2014 - Won Infotech Startup Of The Year (2015) - Awarded as a Fast Track Company Of Western New York (2017) - Selected as 30 under 30 honoree (2017)

TECHNOLOGY LEADERSHIP | TEAM MANAGEMENT | IT SOLUTIONS INSTALLATIONS & CONFIGURATIONS | CLIENT SERVICES ♦ Launched the information technology services and solutions company to offer service excellence with regards to IT operations, hardware installations & configurations, and resolution of technical issues ♦ Source new business through references and networking, while delivering best practices for hardware installations, including servers and business office wiring techniques ♦ Demonstrate exceptional interpersonal communication attributes and serve as liaison between technical support and customers ♦ Continue to successfully secure and retain new & existing accounts and increase bottom line profitability ♦ Actively involved in all business operations encompassing repair, buying, selling, and office installations; manage daily activities of 3 service/support employees ♦ Direct administration, sales, customer services, and technical support functions ♦ Act as the chief negotiator for all proposals, ensuring the best price and service available; preside over initial contract negotiation to final implementation as well as on-going operations ♦ Proven record of performance in business development and expansion that resulted in increased productivity and sales revenue ♦ At CyberJocks.IT, offer business IT solutions, networking support & operations, data recovery support, home computer services, and computer repair services