Alexis D

Interacts with several customers per day; processes orders from anywhere to $100-$100,000. Services included quoting price and delivery for customers, specifically interior designers, expediting deadlines, helping customers with product selection. Developed and ensured an exceptional online shopping experience for customers by promoting brand awareness and leveraging in-depth knowledge of company merchandise. Achieved an exceedingly high rate of sales for the company. Answers live phone calls and chats helping with order placement. Addresses any order changes, status, billing, customer complaints while maintaining a positive customer experience.

Open and close the establishment. Responsible for serving beverages and food while interacting with the patrons, fellow workers in a polite, considerate, and welcoming manner to make sure all guests have a perfect experience. Maintain and monitor cleanliness and hygiene of bar and restaurant area. Resolve all customer complaints promptly. Ensure adherence to cash handling procedures. Count change bank and register before and after each shift and document accordingly. Turn in all necessary paperwork in with cash at the end of every shift. Order liquor and distribute vendor checks for payment. Make certain all deliveries are checked in correctly and invoices are turned in. Organize and oversee promotional activities and events. Determine staff needs. Assess developmental needs and train/coach staff.

Managed all Military accounts, (including Army, Navy, Vets Canteen, and Coast Guard) in addition to Beaute Prestige Independent stores. Followed through orders from entry to shipment. Handle all shipping and inventory discrepancies. Addressed customer inquiries both telephonically and by email. Managed and resolve customer complaints. Provided customers with all inventory information at all times. Handle all priority orders and special instructions in a detailed and timely fashion. Followed up with accounts on any possible foreseen delays. Created reports to show order status and inventory availability weekly. Handled all chargebacks and returns.

Handled customer inquiries both telephonically and by email. Researched required information using available resources. Managed and resolve customer complaints. Provided customers with product and service information. Entered new customer information into system. Updated existing customer information. Identified and escalated priority issues. Routed calls to appropriate resource. Follow up customer calls when necessary. Document all call information according to standard operating procedures. Offered additional services by recognizing opportunities to up-sell accounts; explaining new features and saved potential account cancels. Produced call reports and recordings reflecting all efforts and results implementing company policy.

Managed all drop shipments and all vendor accounts as well as two major client accounts. Answered daily inbound calls and entered orders, backorders and credit memos for all customers. Interacted with customers and vendors to follow-up on shipping statuses and expedited orders. Executed the appropriate changes made to resolve customers' problems. Exchanged returned merchandise for customers quickly and efficiently by issuing call tags. Completed process invoices for a large-scale organization. Researched and resolved billing and invoice problems. Developed spreadsheets to track backordered items and outstanding open orders not invoiced. Calculated figures such as discounts, percentage allocations and credits. Exercised sound judgment when issuing credits. Made exceptions to customer policies to maintain high levels of customer satisfaction. Developed spreadsheets Cross-trained and provided assistance for other customer service representatives when needed. Accurately logged all daily received inventory in a timely fashion into the company operating system.

Promptly responded to customer orders and general customer inquires via mail, e-mail, telephone and fax. Processed purchase orders for chemical cleaning compounds, creating a sales order and invoice using QuickBooks. Effectively produced all required documents to accompany each shipment including all required information about material. Generated a Bill of Lading for each shipment. Scheduled shipments with contracted carriers to meet customer due dates. Interacted with customers and carriers to follow-up on shipping statuses and expedited orders. Accurately logged all daily shipping and receiving orders, using Microsoft Excel. Communicated all merchandise needs or issues to appropriate supervisors. Guaranteed positive customer experiences and resolved all customer complaints.

Handled a daily heavy flow of paperwork (logging daily shipped and received orders) and cooperating with accounting department on invoicing and shipping problems as well as generating sales and inventory reports in Microsoft Excel with data from a variety of sources, maintaining a 100% accuracy rate. Processed invoices to clients and executed in-season pricing strategies, including promotions and markdowns to reach financial targets. Scheduled weekly inventory pickups and deliveries with vendors. Effectively communicated with sales, marketing and administrative teams on a daily basis.

Served as an entrusted key holder, responsibly opening and closing establishment. Maintained up-to-date knowledge of local and state restaurant policies regarding payments, complaints, buy back or complimentary inquiries as well as knowledge of current sales and food/beverage promotions. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Held responsibility of booking and managing entertainment.

Served as an entrusted key holder. Worked independently during day shifts performing opening store procedures. Given the authority to delegate responsibility and implement decision making in the absence of a general manager. Worked on night shifts as a team leader also delegating responsibility to three other team members. Contributed ideas often used for advertisements and promotions. Completed product ordering, stocked and rotated inventory regularly. Developed several new customer prospects or referrals.