Amanda B

An internship in the Web Relaunch Project where I carried out the following tasks : - assisted with the proofreading, review and edit of the business case and prepared a risk analysis for stakeholders - developed and co-facilitated vision and collaboration workshops and wrote the report summarizing the results from the workshop for participants and management - helped to organize and wrote a comparative analysis on the human and financial investments of universities in their websites - moderated user tests in English and assisted with note taking for user tests in French - analyzed data from 80 interviews with the affinity diagram method and led the writing and reviewing of the report - conducted an analysis of the admission form and suggested a new structure and organization of the sections and questions - participated in a persona creation workshop - developed and co-facilitated strategy workshops and assisted with writing the report summarizing the results and the next steps for participants, including stakeholders

As a senior content management specialist, I continued to write, translate, post and update bilingual content for the Web and internal databases in addition to carrying the following tasks: - reviewed, rewrote and edited content produced by the communication team - media monitoring - optimized content for search engines and users - coordinated the implementation of new functionalities in the internal content management system (needs analysis, QA testing and training material) - oversaw special projects and committees (2015 federal budget lock-up at the Department of Finance, Standards Committee)

After completing a three-month training with the 1-800 O-Canada telephone service, I joined the Integrated Content Management unit and carried out the following tasks: - wrote, translated, posted and updated bilingual content for the Web and internal databases (articles, communiques, internal bulletins and information pages) - responded to enquiries on various subjects related to the Government of Canada - classified and organized content according to the style guidelines - media monitoring using internal and external sources - collaborated in the IMPACT for Service Canada Centres project to centralize the in-person's network procedures in a single database (needs analysis, testing the functionalities, peforming QA testing with the developing team, conducting usability tests, creating and updating the training material and training end users across Canada using WebEx) - updated internal standards related to content management on the intranet - prepared training sessions and coached new employees

I worked in the Skills and Labour Market Information unit and carried out the following tasks : - created factsheets on the importance of labour market information (LMI) for different sizes of entreprises, individuals and intermediaries - produced a report on qualitative research and its benefits for the study of LMI - assisted with the preparation of a deck on intermediaries for a workshop - participated in workshops and events to collect ideas on how to better promote the use of LMI to the public and decision-makers

I worked at the Canadian Police College where I assisted the Research Manager with a needs assessment to develop an international program for police executives and carried the following tasks : - transcribed live interviews - conducted a review of the literature on issues related to policing in a multicultural society - assisted with qualitative data analysis - assisted with the writing and proofreading of the final report

I worked at the Community Action Unit where I carried out the following tasks : - assisted senior program officers with the assessment of funding applications to the Multiculturalism Program and ensured funded organizations provided the agreed deliverables in a timely fashion - developed a newsletter to raise awareness of the work carried out by the Multiculturalism and Human Rights Branch's various units and promote knowledge sharing - arranged the transportation of attendees to the Prime Minister's Apology for the Chinese Head Tax in Parliament and helped format the application form for the Chinese Head Tax ex-gratia payment program