Amanda Pitts

Expertly managed time, tasks, cases, account records, and communications to ensure customer satisfaction, account renewal, retention, and growth. Mitigated and reduced customer complaints through regular customer conversations and proactive mindset. This results in increased upsell opportunities and decreased escalations. Drove deliverables with various departments to meet and exceed both internal and customer expectations. Assisted and advised teammates when difficult customer situations arise. Advocated on behalf of the customer to meet their needs and provided a consistent, reliable point of contact within Vertafore. Utilized Salesforce, Gainsight, and Microsoft suite. Founder of the Women of Vertafore Committee which put on a meaning event each month that the whole company was invited to attend.

Recruited, interviewed and endorsed the hire of multiple design candidates. Oversaw a team of 5 designers, providing critiques and individual coaching to improve metrics. Created and managed various programs to maintain positive office atmosphere including monthly breakfasts, team decoration contests, health competitions and birthday celebrations. Responsibilities included managing and revamping entire Web.com sample sites gallery ~100 websites and organizing and facilitating entire stock picture portfolio ~3500 photos.

Researched and designed websites for a range of clients across multiple platforms working with Photoshop, CSS, and HTML. Provided onboarding training to new hires, revamped trainings, and presented training to vendors. Assisted various departments including Copywriting, Quality Control and Modifications

Assisted in content creation, posting, tracking, and managing multiple social media outlets. Provided creative perspective for client strategy. Participated in office planning meetings.

Created marketing ads for print and media for various publications leveraging InDesign and Photoshop. Planned, prepared, and executed email marketing blasts and bulk mailings.