Amber O
About
Amber O is from Canton, Ohio, United States. Amber is currently Director of Operations at Concentra, located in Addison, Texas, United States.
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Builds teams focused on service delivery, driving key business metrics, clinician support and growing core business. Also responsible for implementation of strategy and maintaining internal and external relationships across the markets. Ensures superb patient care, satisfaction, and employer experience. Accountable for operational management of all sites (centers and onsites) within area of responsibility. 100% G&A. Three years (2018,2019, 2020) market achieved #1 in company NPER (patient satisfaction) score. 12 out of 12 operational targets above expectations YTD, and achieving 12% above EBITDA budget in 2019. Continued success on operations targets within 2020 and 2021 YTD above target in all metrics. Distinguished leadership program member 2020-2021. Center Operations Director Tool Kit- Project presentation to executive Leadership committee, among 10 candidates nationally selected. Goal during project is to support a project for the organization aligned with True North goals; Create purpose, Deliver excellence, Lead, Change and develop self and others. Developed content on core KPIs, electronic processes, financial management and growing revenue. Project will be utilized for national role out based on the results achieved and presented. Part of New Hire Learn Plan review project as SME for 2022. Began as Lead for Immigration revenue focus as Operations support