Amit Gupta
About
Amit Gupta is from Denver, Colorado, United States. Amit works in the following industries: "Telecommunications", "Higher Education", "Research", and "Information Technology & Services". Amit is currently Specialist Solutions Architect - Amazon Connect at Amazon Web Services (AWS), located in Denver, Colorado, United States. In Amit's previous role as a Consulting Solutions Director - Advanced Applications at Avaya, Amit worked in Greater Denver Area until Apr 2021. Prior to joining Avaya, Amit was a Vice Chair - IEEE Computer Society - Denver Chapter at IEEE Computer Society and held the position of Vice Chair - IEEE Computer Society - Denver Chapter at Greater Denver Area. Prior to that, Amit was a Digital Transformation Strategist at Avaya, based in Greater Denver Area from Jan 2017 to Oct 2019. Amit started working as Advanced Solutions Architect at Avaya in Denver, CO in Aug 2008. From Jun 2005 to Jul 2008, Amit was Software/Solutions Architect at Avaya Inc., based in Denver, CO. Prior to that, Amit was a Senior Solutions Consultant at Avaya, based in Denver, CO from Apr 2001 to May 2005. Amit started working as Solution Developer at Avaya in Coppell, TX in Oct 2000.
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Amit Gupta's current jobs
Amit Gupta's past jobs
Help customers with cloud migration strategies for Contact Centers and Unified Communication Development and execution of Technology Architecture, Strategy and vision for large enterprise customers with distributed Omnichannel contact centers Constantly sync strategies and architectures to achieve speed, agility and adapt to market disruptions Design, architect and deliver innovative multi-vendor unified communication and Omnichannel Contact Center solutions Help and educate customers to maintain, support and enhance Omnichannel Contact Center platforms Design and create demonstrations for customers using variety of APIs/CPaaS platforms/Virtual Bots, IoT, AI/ML, CCAI concepts
The IEEE Computer Society is the world's leading organization of computer professionals. The Society is dedicated to advancing the theory, practice, and application of computer and information processing technology.
Helping businesses build a successful digital transformation and cloud migration strategies to improve customer experience, brand value and bottom line.
Technical support to clients in a variety of verticals in identifying, analyzing, and resolving problems of highly complex business communication systems. Architect solutions to complex problems using Contact Center and Enterprise Communication Technologies, CTI, ACDs, PBX, IVR, Self Service, VOIP, SIP, SOA, VXML, Web Technologies, Communication Enabled Business Processes, etc.
Design and Development of complex custom applications/integrations for Conatct Center and Enterprise Communication spaces
Design, Development and Deployment of custom application components for automating Multi-media contact centers, Voice Response System and related products Design and Development of driver (Avaya PDS for Siebel) Design and Development of driver (Avaya CT for Siebel - http://www.siebel-avaya.com) to integrate Siebel Business Applications with Avaya Telephony Services Software Development using Visual C++, MFC, Microsoft .NET, VB .NET, Visual C#, etc
Design, Development and Deployment of Avaya Telephony Services, Siebel, eContacts and NabCTI Call Center custom solutions for multi-national clients in variety of verticals. Development platform UNIX and Windows Custom servers development for CTI (Computer Telephony Integration) middleware Development and deployment of desktop solutions to integrate agent desktops with the CTI back end (Avaya Telephony Services, Siebel and eContacts/NabCTI)
Preparation of Technical Prospectus for Language Module Server Involved in design and development of Language Module Server (for Conversant platform, Voice Mail Service from Avaya) to provide services to clients so that clients can interact with end users using different languages and media Design, Development and Deployment of Lucent Telephony Services, Siebel, eContacts and NabCTI Call Center custom solutions
Development platform Windows using Visual C++ and Visual Basic Design and Development of Call Center Automation suite for Lucent Telephony environment, Dialogic and related products. Design and Development of Inter Application Automation Server for Agent desktops Development and Deployment of PC based Interactive Voice Response System for low end users Development and Deployment of desktop solutions to integrate agent desktops with the CTI middleware.
Development of modules for POCSAG (Paging protocol) encoder and decoder Preparation of development plan and Software Requirement Specifications. Involved in Design and Development of Communication API in C using Paging Protocol for communication between Remote Terminal Units and Base Stations Development platform Unix and Windows using C