Andrew Baker

I am the founder and Managing Director of Spotless Oven Cleaning Services Limited. I run an independent company which specialises in the cleaning of commercial and domestic ovens (using Environmentally friendly cleaning products) - I am based in the Royal County of Berkshire and primarily operate within a 35 mile radious of Reading - (Areas covered; Reading, Basingstoke, Hook, Newbury, Oxford, Henley-on-Thames, Windsor, Hungerford, Wokingham, Marlow, Ascot, Bracknell, Camberley, Maidenhead, Slough and London). My aim; is to become the largest oven cleaning company within the South East and to open and develope a nationwide training centre. Should you require further information or require a free quote then please don't hesitate to contact me on: Email Address: andrew@spotlessovencleaning.com You can also visit my website: http://www.spotlessovencleaning.com Please also feel free to check out my customer reviews at Yell.Com and Netmums.Com

I was responsible for the investigation and resolution of high level director complaints - (e.g. rectify complaints where contractors had failed to repair burst mains or resolve waste water/sewage contamination issues - which impacted upon customer properties). Description of role: Acknowledge, contact and record the customers complaint (using email, telephone and data entry) - raise an investigation - Liaise with the customers local authority, TW regional manager and associated stakeholders (Thames Water Contractors) - ensure jobs are raised for repairs and clean ups - chase and monitor the respective team 'requesting regular updates- until issues are resolved'. On completion, contact customer to double check if happy for sign off - if so, refer customer to Thames Water Loss Adjuster. Finally, update TW Director, write/send detailed letters and reports to customer and regulators (such as the DWI, Ofwat, Local Health Authorities/MP's and Councillors).

Dual role within Asset Management. Responsible for resolution of customer complaints with respect to water quality issues. Description if role: Impact planning - taking ownership of high level water quality complaints/events and making decisions on how to resolve them. Creating reports for regulatory use - which involved liaising with TW Stakeholders, monitoring hourly WQ reports/complaints (known as MCR's) - creating and updating customer complaint logs (to various databases). Liaising with customers, local authorities (DWI & HPU) and Thames Water stakeholders with respect to resolving high level network events, contaminations and customer WQ complaints. Lead pipes - discussed customer concerns, arranged reassurance sampling, analysed sample results, reported findings to customer and sent copies of the customer letter and results to there local health authority - which included any recommendations. If high levels of lead were detected; I arranged replacement of Thames Water side of the customer supply pipe and advised the customer "in writing" to consider replacing there lead supply pipe (customers responsibility) - In addition, I recommended customers to regularly flush there tap water (after long periods of stagnation) until they replaced there lead supply pipe.

I arranged and attended regularly monthly meetings between Thames Water, London, Essex and Thames Valley Fire Brigades. Within these meetings I recorded and feed back information to all our (Thames Waters) associated stakeholders ensuring all appropriate communications and contingency arrangements were meet. Within this role I was also responsible for; Billing (for completed contractual works) - creating, updating and sending of various reports - Team Management - Arranging training programmes for all team members.

During this period a number of roles were undertaken; developing from a dispatchers role responsible for the despatch of field operatives (who investigated and arranged follow on repairs) in relation to customer reports of burst mains - to a Team Leaders role responsible for managing a team of 4 (which increased to a team 19 during a major reorganisation and relocation programe).