Andrew Bakhsh
About
Andrew Bakhsh is from Greater Sydney Area, Australia. Andrew is currently Chief Information Officer at Sharp EIT Solutions, located in Australia. Andrew also works as Chief Information Officer, Australia at GenesisCare, a job Andrew has held since Jan 2022. Another title Andrew currently holds is Chief Technology Officer at Hearing Australia.
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Andrew Bakhsh's current jobs
Driving technology strategy and innovation to enable business growth and resilience. Responsible for shaping the organisation’s digital transformation, ensuring robust cybersecurity, and aligning IT initiatives with corporate objectives. Leading enterprise architecture, data governance, and emerging technology adoption to deliver secure, scalable, and future-ready solutions.
▶ Represented GC as the AU CIO as part of the Global IT Leadership team, providing solutions for a global cancer care provider with offices in Australia, the United States, Spain and the UK. ▶ Developed and implemented GenesisCare's AU IT Strategy, integrating Clinical Platform, Data, Cyber, and Digital Strategies, aligned with the Oncology Corporate Plan across 50+ clinical partner sites. ▶ Managed a multi-million OPEX and CAPEX IT AU Budget, aiming for a 20% cost reduction programme by decoupling GC's US division and rightsizing the Australian business. ▶ Directed 100+ IT professionals across internal teams and external partners (India, Philippines, onshore) to deliver Data, IT PMO, Operations, Clinical/Enterprise Systems, Cybersecurity, and Digital initiatives, navigating demerger, consolidation, and Chapter 11 challenges. ▶ Enhanced third-party partnerships, particularly the TCS Global agreement, by mitigating underperformance issues, executing go-to-green plans and navigating delivery penalties. ▶ Founded the IT Governance Steering Committee (ITGSC), engaging 30 senior stakeholders monthly to drive strategic IT governance, address compliance issues, and standardise processes. ▶ Directed the CX Transformation Project, enhancing access to GC services for thousands of patients by delivering an omnichannel experience and automating low-level administration. ▶ Saved on average 2 hours by rolling out initiatives across the Doctor workflow, such as Single Sign-On (SSO) Integration, MOSAIQ/Outlook Synchronisation, CoPilot Proof of Concept (POC), and AI Transcription (POC). ▶ Managed the divestiture of US/Cardiology/Digital Solutions divisions, offboarding GC US from ROW systems and resolving integration challenges like system interoperability and vendor alignment. ▶ Built high-performing IT teams, improving engagement scores from 63 to 71 post-Chapter 11, demonstrating an effective team dedicated to delivering robust and secure IT infrastructure and applications.
▶ Designed and implemented a 5-year IT Strategy Roadmap in alignment with the Hearing Australia Corporate Plan for Australia's largest provider of government-funded hearing services. ▶ Directed the IT function with 6 direct and 36 indirect staff, leveraging technology to drive revenue growth and cost efficiencies within a multi-million-dollar OPEX and CAPEX budget. ▶ Established an IT Governance and Enterprise Architecture framework, including Technical Architecture Documents (TAD), to address prioritisation, compliance, and integration challenges. ▶ Streamlined a labour-intensive 2-hour process executed 1,200 times monthly to just 10 minutes by automating the relocation out process using Robotic Process Automation (RPA) tools. ▶ Led the multi-million-dollar ICT Modernisation Program, migrating workloads and data ecosystems to Azure, enhancing cybersecurity, retiring technical debt, and modernising IT infrastructure and data environments. ▶ Launched a Data & Analytics practice aligned with the Enterprise Information Management strategy, introducing a cloud-based Data Lake, a unified reporting toolset, and AI/ML capabilities. ▶ Directed the Systems Modernisation Program (SMP), transitioning systems to Dynamics 365 to improve client retention and staff engagement and enable digital transformation through automation and enhanced communication tools. ▶ Established a Change Management stream for SMP with a Benefits Realisation Plan, engaging teams to track non-financial, cost-avoidance, and bottom-line impacts. ▶ Created a Robotic Process Automation (RPA) and Azure Power Apps Centre of Excellence, delivering 50+ automation to resolve systemic and process inefficiencies.