Andrew Wilcox

I regularly review and update processes and operational practices, to ensure efficient running of the Europe and Asia travel function. I also perform regular QBRs with key suppliers and deliver MI reports to senior regional management teams. I am the main point of contact for queries raised by travellers and key stakeholders. I provide on-going training for the Online Booking Tool and overall ICF Global Travel Programme. Here are some key contributions: ~ Implemented a single travel management company and online booking tool for staff travel in the UK and Belgium. ~ Introduction of a new travel booking service for third party delegate travellers for UK & Belgium. ~ Integration of China, India, and Nepal into the Global Travel Programme. ~ Collaborated with Security Teams to introduce enhanced reporting and approval process for trips to high and extreme risk Countries. ~ Preparation of relevant information to support travellers with post Brexit Travel and Covid-19 guidance.

I ensured functional efficiency of TMC provided systems, including booking/reporting tools, travel portal, and mobile app by conducting BAU monitoring. I executed and managed best airline points scheme as well as supplier programme of company. I steered addition and removal of travellers as well as requirement of agency support across various countries. I addressed and resolved critical issues for key clients as well as overseeing stakeholder management. I identified and updated rising travel market trends to senior management on monthly basis. I spearheaded agendas and minutes preparation and follow-up of agreed actions while supporting quarterly business analysis. Here are some key contributions: ~ Increased business profitability by introducing key products and services. ~ Developed strategy to drive more point to point bookings to online booking tools. ~ Prepared analysis to support change in advanced booking profile for driving additional savings. ~ Implemented new business through an acquisition by the key client. ~ Supported the initiative to gain more travel bookings to preferred payment card. ~ Introduced welcome back survey to test traveller satisfaction of services provided. ~ Conducted SLA reporting.

I streamlined all aspects of daily operations within global travel management and European car fleet provider and corporate card provider programmes. I ensured attainment of profitable deal by tactfully negotiating with third party travel suppliers. I monitored delivery of top notch services through evaluation of supplier performance. I managed negotiation of new five-year corporate T&E, P-card, and global car rental contracts and airline/hotel programmes. I created European vehicle policy and headed benchmarking process to offer best cars. I carried out monthly reviews and delivered MI reports to board of directors. Interacted with senior managers and stakeholders, whilst responding to queries. I conducted travellers survey and maintained traveller profiles with HR data. Here are the following key achievements: ~ Set-up management information system, automated pre-trip approval system, LeasePlan, and travel app at international level. ~ Introduced an HR data feed for updating traveller profiles. Implemented a new travel portal, accessed via a single sign on process. ~ Established and presented high quality of internal travel reporting system as well as reduced fees. ~ Presented common order cycle 80K miles/48 months from in accordance with approved vehicles. ~ Oversaw accomplishment and RFP renewal of multimillion-dollar contract with TMC. ~ Rolled out online booking tool across more than 40 large markets.

I monitored overall functions within markets travel management including, communication with key contacts, reporting on various matters, and co-ordination with managers. I efficiently represented travel group in event of an emergency situation as a key member of crisis team. I elucidated business plans aligned with key objectives, whilst incorporating measureable metrics. I introduced utilisation of latest technology at employee orientation courses to reduce travel and carbon footprint. I recognised best practices by benchmarking company’s performance with various organisations of same level. I monitored contractual obligations of local market and regional P&L statements. I conducted customer satisfaction surveys and evaluated areas for improvement. Here are few key accomplishments: ~ Optimised service standards by collaborating with nominated travel management company, which ensured consistently receiving of value for money. ~ Delivered outstanding travel service across middle east through strategy development and pricing negotiation for call centre. ~ Obtained key agreements up to $120M amount that resulting in saving of 10% on travel programme. ~ Set-up self-booking tool (GetThere) within eight markets across Amadeus and Sabre GDS. ~ Expanded main European call centre by establishing effective strategy.