Anita Colwell
About
Anita Colwell is from Middletown, Ohio, United States. Anita works in the following industries: "Information Technology & Services". Anita is currently Senior Project Manager at Flooid, located in Cincinnati Area, KY. Anita also works as Project Manager at PCMS Datafit, a job Anita has held since Jan 2016. In Anita's previous role as a Customer Account Executive at PCMS Datafit, Anita worked in Cincinnati Area until Jan 2016. Prior to joining PCMS Datafit, Anita was a SR QA Analyst at PCMS Datafit and held the position of SR QA Analyst. Prior to that, Anita was a Customer Service Representative at CUC, Inc., Credit Union Consultants from Nov 2008 to Nov 2010. Anita started working as Quality Assurance & Customer Service Lead at Dealer Specialties, Inc. (A Dominion Enterprises Company) in Jun 2001. From Nov 2000 to May 2001, Anita was Accounting Analyst at Dealer Specialties, Inc. (A Dominion Enterprises Company). Prior to that, Anita was a Teller at River Valley Federal Credit from Jan 1998 to Nov 2000.
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Anita Colwell's current jobs
Work directly with external customers to ensure that all business requirements and deliverables meet the customers’ needs and timelines. Communicate the project status, with the ability to foresee risks and outline alternative solutions. • Member of the Up and Coming Leadership Program, helping mentor junior Project Managers • Finalizing the estimates for all projects before they are sent to the Sales Representative • US PMO liaison to the UK PMO office
• Managed Projects averaging $6.5 Million in revenue • Implemented new projects from start to finish • 75 – 80% success rate of getting clients project into production • Specialized in getting troubled accounts into production through the creation of a partnership
Anita Colwell's past jobs
Worked directly with external customers whose projects had gone into production to maintain a prosperous relationship while meeting their current and future needs. • Create and maintain the project forecast. • Create a new Statement of Work (SOW)/Change Request contracts and work with the account team to execute the invoicing. • Collaborate with the development team to ensure all requirements and enhancements are performing as designed. • Manage backlog of new requirements, defects, and production incidents. • Mentoring of new employees with limited work experience
* Recipient of the 2013 PCMS Datafit Pinnacle award for Customer Service. * Create and execute test scripts for new features and functionality for the POS and back office systems. Collaborate with the development team to ensure all requirements and enhancements are performing as designed. * Record and run automated tests. Perform full regression testing prior to customer delivery, with a 95 percent on time rating, of software and develop release notes for each deliverable. * Manage backlog of new requirements, defects, and production incidents. * Proficient with both the Agile and Waterfall software delivery methodologies. Act as Product Owner and work directly with the customer, tech lead, and project manager to gather business requirements, manages scope, and plan sprints. * Customer liaison, assisting customers’ QA department in testing new deliverables, resolving issues, as well as providing training assistance and documentation for new users. * Aid the Business As Usual / Support team to resolve production incidents.
* Resolve customer issues on a daily basis. Act as a liaison with all technical issues between customers and the development team. * Assist credit unions in locating the out of balance accounts and adjusting entries as needed. * Daily processing for in-house credit unions. Responsibilities included archiving daily reports, load balancing files, creating balance files to post to 3rd party provider, updating OFAC, and creating credit bureau files. * Test updates to the software before being released to the credit unions. * Organize the database release schedule with all credit unions.
* Managed the application testing process for a complete web site migration and database conversion project. Performed critical product and project management assignments to ensure project success with minimal customer service impact. Responsibilities included developing detailed test plans and scripts, conducting multi-user testing, and coordinating automated load-balance testing, performing end-to-end usability tests and training clients via web seminars. * Acting Product Manager for the execution, rollout and support of all web site software releases. * Design, develop, test and maintain a web based application used to manage and market automobile dealership inventory for nearly 10,000 automobile dealers. * Interface directly with business clients and consumers to gather and define product requirements and translate business needs into technical specifications and designs. * Define and monitor key performance indicators and statistics for web applications and customer service team. Regularly report results to management and business clients. * Ensure high level of quality in all products by creating test scripts and documentation. Customer Service * Lead the customer service team responsible for the company’s main automotive website GetAuto.com and related web-based products. Responsibilities include recruiting and training new employees, assigning work queues, evaluating employee performance, and ensuring overall customer satisfaction. * Resolve customer technical issues on a daily basis (Third Level Support) by providing solutions to issues reported on web-based products and www.getauto.com.
* Manage the employee payroll system. * Implemented automated billing system for the entire company. * Responsible for accounts receivables for dealerships and franchisee network.
* Responsible for handling the daily processing of $200,000 (on average) worth of account withdrawals, deposits, and loan payments. * Analyzed prospective customer’s needs and recommended most suitable financial account.