Anjim Jackie Ethel Takwi
About
Anjim Jackie Ethel Takwi is from Montreal, Quebec, Canada. Anjim Jackie Ethel works in the following industries: "Consumer Services". Anjim Jackie Ethel is currently Bilingual Senior New Business Associate at SunLife. Anjim Jackie Ethel also works as Scrum Master at JT Enterprise Group, a job Anjim Jackie Ethel has held since Jun 2020. In Anjim Jackie Ethel's previous role as a Bilingual Customer Service Representative, Manulife at Manulife, Anjim Jackie Ethel worked in until Jul 2021. Prior to joining Manulife, Anjim Jackie Ethel was a Tech and Mobility Supervisor at Staples and held the position of Tech and Mobility Supervisor.
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Anjim Jackie Ethel Takwi's current jobs
Manage Life insurance, CII and LTC applications, working directly with Sunlife advisors Works directly with the Underwriting team to assure the correct information is processed Handles changes that are required such as: adding rating, adding exclusions, changing Face amounts etc. Collaborate with other departments including Commissions, In force etc. to ensure goals are met timely Review stakeholder and customer inquiries to assist with issue resolution Speak with call center advisors regarding pending policy issues
Senior Scrum Master for multiple development processes Lead a team of 8 employees, providing guidance and mentorship throughout each sprint Ensure the team understands the Definition of Done and is focused on achieving success and exceeding expectations Use debugging tools such as Chrome Inspect to identify problems and offer actionable solutions Perform functional, regression, end-to-end, GUI, and acceptance testing Develop and execute test cases and test suites and maintain/update test documentation between releases Perform cross browser testing to verify functionality of web applications Organize and participate in Standups, Test Planning, Retrospective, QA Status, and Update Meetings Use time management skills to build burndowns and estimate task time requirements
Anjim Jackie Ethel Takwi's past jobs
Providing proper help to clients, Marketing Assistants, Advisors as well as advisors Servicing Branch Answer calls regarding active and inactive contracts, guiding Advisors with the processing of changes to active policies Assisted the Advisors, MA as well as Branch assistants with questions regarding policies as well as reaching out to provide information when requested Assist clients with questions regarding billing updates or changes, address change, and information on death claims Responsible for policies that carried investment portions, handled loans, and withdrawals Constant training to stay up to date with company changes
Responsible for entering customer data and providing confidentially, virus removals and prevention Cross seller in desktop computers, laptops, printers etc. Provided support in backing up client data, restoring crashed operating systems, installing software's Provided coaching classes to customers as well as coworkers in working Windows systems as well as OS Hardware support in removing hard drives, trying to recover lost information, defragmentation of hard drives, working with motherboards Knowledge in cellphones repairs, screen replacements, battery replacements and setting up new devices Lead team of about 10-12 employees Interviewed and managed the hiring and training of new employees Supported with money drop off and pick ups