Anson Thurston

Utilized Sealing Industry knowledge to support customers needs. Supported logistics with on time shipping information, furnishing shipping and tracking information to customers as required. Processed and input all customer orders and checked inventory for product availability. Maintained client base by responding to all inquiries and complaints concerning packing lists, invoices, and shipments in a courteous and efficient manner. Handled Return Goods Authorization process and assured proper credit was given to customer. Conducted Desktop computer setups for new employees.

Represented company as contact via phone, email, and fax. Increased the customer experience by providing information on products and services through up-selling opportunities. Processed and input all customer orders and checked inventory for product availability. Provided quotes on existing and potential new products to customers. Handled Return Goods Authorization process according to procedures and assured proper credit was given to customer. Maintained a good working relationship with customers by responding to all inquiries and complaints concerning packing lists, invoices, and shipments in a courteous and efficient manner. Furnished shipping and tracking information to customers as required. Generated repeat business through successful client follow-up. Increased industry knowledge through product training on-line, in company sponsored classes and personal research. Continued in role as local Computer Support Specialist by providing on-site support for off-site IT department. Including installation of new Network and Desktop hardware as needed. Supported company's organizational restructuring during economic downturn by moving to Sales position.

Oversaw daily distribution operations at the San Luis Obispo site including: shipping, receiving, inventory control, and cycle counts. Managed up to 20 employees. Responsible for interviewing, hiring, and, when necessary, terminating employees. Oversaw Performance Improvement Plans (PIP) to help employees with performance issues. Contracted with Staffing Agencies to provide temporary help when needed. Supported company by concurrently supervising two locations, requiring frequent air travel between them. Participated in Kaizen to implement One Piece, Lean Systems, Work Flow to reduce production times. Maintained warehouse to meet 5S standards. Deployed cross training of all employees to ensure flexible work system. Assisted installation of a new ERP system. Developed curriculum and schedule for training coworkers in multiple locations: Houston, Markham (Canada), and San Luis Obispo. Designed training manual. Implemented project successfully by Go-Live. Documented company warehouse systems and processes. Participated in the planning and supervised the successful closure of San Luis Obispo location. This project moved multiple customers custom merchandise with no missed shipping dates or loss of inventory. Oversaw proper disposal of all surplus and obsolete inventory including office equipment. Coordinated with electronics salvage company to properly dispose of security sensitive hardware, in particular computer hard drives.

Operations Manager for local branch of large company. Coordinated all areas of operations including: Distribution, QC, Purchasing, Sales, Finance, and IT. Oversaw daily operations including site security and maintenance. Managed project to increase DC storage capacity by 30%. Implemented conversion of warehouse to computer controlled and bar coded inventory locations resulting in significant reduction of lost inventory situations. This reduced pick times on Oil Seal product line by an average of 8 mins per line. Managed ERP data conversion project to a new system after business acquisition. Conducted data conversion project from Mac format to Unix based SQL. Designed and conducted training for site personnel on new ERP system. Continued in role as local Network Administrator providing on-site support for off-site IT department. Including installation of new network and Desktop hardware as needed.

Oversight of computer network for medium sized business. Managed Apple ASIP, OSX Server, Great Plains, and Windows NT servers. Maintained Retrospect Backup server for networked clients. Conducted add/change requests for network and phone system. Rewired network as needed. Provided desktop support and technical training in office applications for all computer users.

Analyzed business practices and advised small business owners on the optimal usage of technology in their business. Represented POS•IM software as a Value Added Reseller (VAR). Provided Macintosh based POS (Point Of Sale) support. Conducted onsite training to managers and staff on the practical use of the system. Provided analysis and suggested process improvements for control of physical inventory. Recommended and installed networked POS systems, video security systems, and phone systems.

Accountable for efficient operation of technical support department for a growing franchise operation, including phone support and onsite technical training. Developed processes and documentation for franchise business owners which allowed them to setup onsite computers and networks on their own. Administered in-house technical support services for corporate offices. Which included: Server administration, Backup maintenance, Desktop support for Graphic Arts department, and network changes such as site wiring. Supported Franchise Owners by traveling to various Franchise locations across the country to setup computer systems and train users. Setup technical services for Trade Shows and conducted training seminars in POS software, Excel, Powerpoint and Inventory control.