Anthony F Porter

• Provide strategic direction for all operational functions, including production, procurement, supply chain, logistics, quality assurance, and customer experience, ensuring alignment with overall business objectives. • Collaborate with the CEO and executive team to develop and implement the company's strategic plan, ensuring coherence with overarching business goals. • Identify opportunities to enhance operational processes, drive efficiency, and reduce costs. Implement technological advancements and streamline workflows as necessary. • Allocate budget, workforce, and technology resources to effectively support operational objectives and initiatives. • Establish performance metrics and KPIs to evaluate operational performance. Analyze data to identify trends, areas for improvement, and growth opportunities. • Assess operational risks and develop strategies to mitigate them, ensuring business continuity and regulatory compliance. • Cultivate a high-performing operational team, fostering a culture of collaboration, innovation, and continuous improvement. Provide mentorship and professional development opportunities. • Align operational processes with customer needs and expectations to ensure a positive customer experience. Oversee customer service operations and implement strategies to enhance satisfaction and loyalty. • Collaborate with other departments, such as finance, marketing, sales, and HR, to align operational activities with broader organizational goals and initiatives. • Lead organizational change initiatives, including mergers, acquisitions, and restructuring. Communicate change effectively and ensure stakeholder buy-in. • Develop operational rhythm and cadence for leadership meetings, ensuring alignment and accountability.