Anthony Giagnacovo

As the Chief Revenue Officer at NSD, I lead our revenue growth strategy, aligning sales, marketing, and customer success to deliver exceptional results. With a focus on market expansion, strategic partnerships, and fostering a meritocratic culture, I’m dedicated to driving sustainable growth and empowering teams to achieve their full potential.

At CallRevu, a PE (Private Equity)--owned software call analytics company, I led a transformative era, marking a shift from its founder-led phase to a high-growth, high-performance venture. My stewardship was key in achieving an impressive 5X growth, in line with the "rule of 40", and integrating advanced technology, new products, and AI. This strategic direction significantly boosted EBITDA, resulting in a profitability margin that soared and a substantial increase in annual recurring revenue by 3X (ARR) and M&A experience. With my deep expertise as a software specialist, particularly in the automotive and financial service sectors, I have been passionately committed to delivering innovative software and data-driven solutions. I aim to significantly enhance customer experiences, driving revenue growth and strengthening customer loyalty in these industries. In my capacity as a private equity specialist, I focused on turnaround strategies and growth initiatives. I pride myself on combining visionary leadership with strategic foresight and flawless execution, always with an unwavering commitment to customer success.

As CEO of a private equity-owned company, I orchestrated the evolution into a global powerhouse in Customer Experience (CX) and Data Analytics software, with a widespread operational footprint across Asia, EMEA, and North America. My leadership was pivotal in diversifying our offerings to enterprise-level clients in the OEM sector, establishing strategic partnerships with renowned brands like Volkswagen, Honda, Hyundai, and FCA, and extending to their extensive dealership networks globally. A key part of my role involved leading the company through strategic Mergers and Acquisitions (M&A), driving successful integrations that were instrumental in our expansive international growth. I placed a high emphasis on adhering to stringent privacy and security regulations, including GDPR compliance, which was crucial in our global operations across the CX and Data Analytics software sectors. One of my most notable achievements was propelling the company from a $7 million to over $16 million in Annual Recurring Revenue (ARR), alongside achieving a positive EBITDA. This significant financial leap, realized in the challenging international market, is a testament to our commitment to excellence in Customer Experience and Data Analytics software, strategic adaptability, and rigorous compliance standards. This journey culminated in a remarkable milestone, underlining our company's transformative journey and significant success in the competitive global data analytics and CX software industry.

Global Software Business Leader (CEO, GM, MD), with 25+ year successful track record building high-performance enterprise software companies. Focus on growing or turning around global software business by creating strong customer loyalty, repeat customers and long-term relationships. Strengths include high-growth technology leadership, Software Sales, Product Development and Management and Corporate Strategy. Proven leadership and board experience combined with exceptional communication and team-building skills—ability to scale in both large and small company environments. Technology sales background that ties product to business strategy and customer value delivered through consultative, executive level relationships. P&L and board level experience with strong focus on financials, EBITDA, and M&A that are rigorous, disciplined and frugal. Experience in private and public companies, and know how to harness the best of both into strategy, practice and processes. True global leader (dual nationality: European and Canadian; multi-lingual: English, French, Italian) with customer and team following—able to deliver immediate impact.

As the General Manager of Perceptive Software International*, a Lexmark Company, the fastest growing ECM (Enterprise Content Management) company**, I am accountable for the entire Profit & Loss of International business operations. My responsibilities include developing the business plan, strategy, and market focus for the group including, recruiting and building high performance teams, establishing partnerships (Channel), and driving results. My focus is to increase revenue while reducing expenses through process improvement and productivity gains. By nature, I am a numbers guy, who analyzes, optimizes and measures the business constantly. As an executive reporting to- and on boards of directors, I focus on distilling the KPI’s, salient facts and solutions into executive communications that enable sound, cogent business decisions that deliver results shareholders can count on. As a member of Perceptive Software’s Executive Committee, and a member of the EMEA Lexmark Management Team, I am the communications lead to internal and external executive management acting as the bridge between the software and hardware business as well as the International and US/HQ operations and management, providing clear and actionable insight into the performance and growth of the business. * International (Europe, Middle East, Africa, Latin America and Asia Pacific) ** According to Gartner