Apurva Dalal

• Realized annual cost saving of service delivery cost by 5% with new processes & infrastructure consolidation optimization for O&M department • Introduced Robotic Process Automation (RPA) leading to improved process efficiency, productivity, service delivery and user satisfaction • Successfully completed large-scale transition from SAP ECC to SAP on HANA and migration to Google Cloud Platform for the Business • Showcased excellence in IT setup for new business and implementation of SAP for Copper Business and new JV • Successfully designed cloud migration roadmap, assisted in development of new cloud operating model, and deploy secure and resilient cloud services that drive modernization initiative and enhance scalability • Managed Digital Transformation Projects (Integrated Project Management System, EDMS, Transformer Health Analytics, Industrial Cloud for Energy Network Operation Centre) in close coordination with executive business and technology leaders • Played a key role for IT integration of large multimillion dollars M&As • Acted as a CISO and led Cybersecurity & Risk Management program, deployed comprehensive InfoSec strategy along with evaluation of following tools: SIEM, Automated Vulnerability Management, DLP and Multi-factor Authentication

• Forecasted, planned & developed 3-year technology & application strategy / roadmap to replace previous, ad-hoc, firefighting approach to support 4K+ users encompassing Executive Leadership, Business Users, Engineers, & Project Managers • Managed annual budget worth $10M and reduced total OPEX costs by 10% YoY • Deployed cybersecurity SOC with trusted 3rd party partner and managed the SOC for the organization to reduce risks in business processes, enhance information security, and comply with regulatory requirements • Slashed downtime on 9-10-year-old legacy hardware stack • Directed $155K / 4-month initial refresh of all network switches across 9 national locations • Improved uptime by 99.5% with increased security-through implementation of updating existing security framework and replacement of old switches with new managed switches • Boosted productivity from 94% to 99.9% through high availability, redundant architecture-with 10% / $30K-$50K OpEx cost reduction • Led transition from on premise Exchange to O365

• Worked for a start-up IT consulting services provider and established IT infrastructure / JD Edwards practice • Outstandingly owned full account lifecycle from sales to delivery / support for SAP and JDE ERP and IT Infrastructure • Formulated & implemented cost / efficiency strategies to drive bottom-line target achievement • Defined Project Management Office (PMO), IT Infrastructure, Quality, Resource Management, and People Management policies

• Founded and led IMS (Infrastructure Managed Services) practice with JD Edwards ERP Practice • Led team of 6 direct reports and 200 total global resources in all aspects of IMS delivery • Created multiple new product offerings-including Enterprise Application Architecture Management, Hosting Services, Service Operation Center, JDE, SAP, SaaS, and Engineering Infrastructure Management • Managed $15M budget with full P&L. Drove revenue growth from $0 to $15M-40% YoY-while penetrating new markets; delivered 44% gross margin and 24+% EBITDA • Envisioned & delivered game-changing 24 / 7 / 365 onsite / offshore model to effectively manage infrastructure for largest client

• Worked as EDP Officer. Involved in implementation of BPCS ERP solutions. • Developed multiple applications of organizational requirements like Inventory Management, Order Placement, Material Resource Planning and Vendor Analysis • Met all goals of BPCS implementation as a technical lead and contributed in solution design.

Developed and implemented Time Attendance System for customers