Ariel De Castro
About
Ariel De Castro is from San Jose, California, United States. Ariel works in the following industries: "Computer Software", "Internet", "Sporting Goods", "Information Technology & Services", "Consumer Goods", "Retail", and "Health, Wellness & Fitness". Ariel is currently I.T. Support Engineer ll at Twitter, located in San Jose, California, United States. Ariel also works as Promoter at Le-Vel, a job Ariel has held since Jan 2021. In Ariel's previous role as a I.T. Support Technician at Twitter, Ariel worked in San Francisco, California, United States until Sep 2021. Prior to joining Twitter, Ariel was a Consumer Sales & Support Agent at Microsoft and held the position of Consumer Sales & Support Agent at San Francisco, California, United States. Prior to that, Ariel was a I.T. Support Technician at Twitter, based in San Francisco, California, United States from Jan 2020 to Jul 2020. Ariel started working as Product Advisor & Visuals Leader at Microsoft in San Francisco, California, United States in Apr 2018. From Sep 2017 to Jun 2018, Ariel was Athlete at Nike, based in San Francisco Bay Area. Prior to that, Ariel was a Brand Ambassador at Banana Republic, based in San Francisco Bay Area from Jul 2016 to Jul 2017. Ariel started working as Chocolatier at Ghirardelli Chocolate Company in San Francisco Bay Area in Jul 2013.
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Ariel De Castro's current jobs
To promote premium-grade nutritional vitamins and supplements to support gut health, mental focus, and clean energy.
Ariel De Castro's past jobs
• Resolve over 2,000 tickets over the course of 12 months by using the Jira ticketing system, Bomgar remote desktop management tool, and walk-up end-user support resulting in building trust and high user satisfaction survey scores • Support the IT onboarding experience of 50+ new hires per week to ensure new laptops are provisioned properly to company standards and provide all the necessary resources for all new employees • Assist 50+ users per week with hardware and software troubleshooting such as, break fix, access issues, password resets, and supporting I.T. security compliance resulting in exceeding SLA’s and time to first response metrics • Participate in multiple projects per month by pilot testing new processes, products and providing feedback to teammates for better workflow and time management
•Respond to over 20+ inbound chats from inquiring customers about products, software, and promotions on our website resulting in positive buying decisions and generating revenue •Measure on performance with a daily rating of 4.2+ customer satisfaction score by providing excellent customer service and support resulting in constant recurring business
Deliver world-class I.T. support and service that empower Twitter employees around the globe by performing daily software and hardware upgrades, access requests, and I.T. security compliance. Resolved over 35+ tickets per week through using the Jira ticketing system, remote desktop management tool, and walk-up support resulting in building trust and high user satisfaction Provided administrative support to over 10,000 employees over the course of 6 months by assisting with access issues, advanced troubleshooting, and remote support while positively impacting SLA's, firs time response, and faster ticket closures
•Presented different techniques to multiple customers by demoing our products, software, and experiences. •Self-direct personal learning and development opportunities by working with teammates to share best practices for sales to help the store to increase revenue by 30% •Accurately explained to business customers and consumers how to maximize the usage of the product, identified customers’ needs and recommended products and services accordingly •Execute multiple small and large planogram store sets for product launches by managing multiple tasks such as imaging, merchandising and setting marketing signage to increase awareness of new software and hardware products
• Deliver exceptional customer service by educating and exposing Nike products to every customer. • Greet and interact with customers by creating a personal relationship in store for recurring business. • Assist customers in trying on the product, finding appropriate sizes, recommending suitable products and completing purchases • Sign up customers to join our elevated services to inform of upcoming promotions or customer events
• Responsible for providing prompt, courteous service, and building relationships with all customers. • Communicated special features and benefits of the available stocks to customers to influence the buying decision. • Provided product knowledge such as quality, versatility, and precise fit to customers. • Assisted and processed selling products by communicating with other locations with available stock, order products over the phone and online purchasing.
• Cross-trained team members in every station from opening and closing procedures for the store by teaching them each procedure step by step. • Prepped, stored, rotated, pre-packed and stocked product according to the expiration date. • Replenished and rotated food items and following correct food cooling and storage procedures • Routinely cleaned and maintained kitchen equipment by constantly upholding a neat workstation for other employees to use.