Athena Siu
About
Athena Siu is from Hong Kong SAR. Athena is currently Sales Operations Manager at Wirecard Hong Kong Limited. In Athena's previous role as a Territory Marketing Manager at Vision Solutions, Athena worked in until Sep 2016. Prior to joining Vision Solutions, Athena was a Assistant Marketing Manager at Avnet Computer Service (Hong Kong) Limited and held the position of Assistant Marketing Manager.
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Athena Siu's current jobs
- Conduct quality review for KYC documents submitted during the merchant onboarding - Provide operational support to all merchants from onboarding to daily account maintenance - Liaise with different parties, both internally & externally to define & establish the process flow - Achieve business optimization by enhancing the business process for all onboarding and operational stuffs - Be the gatekeeper to ensure the processes follow company internal policies - Lead the team from HK and Malaysia to delivering excellent customer service - Support incident management during merchant migration - Provide training to customer hotline team to further enhance the customer service offered to merchants - Take part in different projects to support the business needs - Manage & allocate the resources in HK and Malaysia to achieve business objectives - Assist in the Hong Kong office setup and administrative tasks