Aurelia Irma Hernandez

Monitor, train and assist analyst team with researching chargeback claims, vendor guides, collections and account reconciliation. Maintain daily communication with clients, executives, production, sales, and warehouse for North and Latin America. Actively manage 65+ accounts including Amazon.com Inc., Dillard’s Inc., The Walt Disney Company, The Gap Inc., Lord & Taylor, Macy’s, Nordstrom Inc., TJX Companies Inc among others. Additional responsibilities encompass executive and department report creation, maintaining customer value added service and shipping requirements, and approving credits to authorized limits.

Receiving Coached 35+ first shift and 15+ second shift staff members in order to address the necessary tools to perform daily tasks. This involved ensuring every purchase order is accurately accounted for and processed upon warehouse arrival. Daily receiving was performed manually or through Advanced Shipping Notice and all arrivals were integrated through the CubiScan system. End-of-day dock inspections were conducted regularly to confirm all purchase orders were physically and systematically accounted for. Additional responsibilities included adjusting and documenting all inventory discrepancies in compliance with 4.0 AQL specifications. Worked closely with Production and Inventory Control teams on an initiative that reduced stock discrepancies upon warehouse arrival, which lead to higher productivity and an elimination of a biannual physical inventory process throughout the distribution center. Utilized the Water Report to coordinate daily receiving schedule and maximize workflow. Average amount of containers received ranged from 12 to 15 containers, with a warehouse record of 33 containers received in one day under my leadership. Average daily case count amounted to 14,000 cases. Returns Ensured that all returned and canceled orders were physically and systematically processed and prepared for a restock or reship. Trained 20+ Returns staff members on proper order process requirements. Worked closely with Accounting, Sales Support and Inventory Control to issue proper customer credits, return authorization numbers and address quality and quantity discrepancies.

Repairs and Special Projects This department was designed and spearheaded by me in order to streamline logistic processes. I internalized the Repairs department in lieu of outsourcing in order to save thousands of dollars in company revenue. This implementation allowed for a more accurate account of which production factories were in compliance of 4.0 AQL specifications, which in turn made chargeback orders more effective. Responsibilities included training staff to accurately document damages and repairs via photographic evidence, determine quality tier, and implement techniques to repair garments to meet specifications. Maintained constant communication with Logistics, Cost Accounting and Production departments. Quality Control Directed the process of review for quality of all factors involved in production. This involved training 15+ QC team members to insure proper understanding of 4.0 AQL specifications and maintained continuous communication with Production, Repairs, Inventory Control, Cost Accounting and Logistics. Administered logs for audits, discrepancies and chargebacks to production factories that were not in compliance with organizational standards. Cross Docks Worked closely with Sales Support and Wave Planning to ensure orders are dropped to our system for processing. Verified that all inventory is systemically moved to a Hot Pick and Pack location.

Oversaw accounts receivable and chargebacks departments for all 7 branches of the organization with a dedicated 5+ member team. Responsibilities included issuing debits and credits upon thorough analysis and reconciling applied cash and accounts.

Supervised and assigned daily workload to 15+ team members. Oversaw cycle count, administered necessary inventory adjustments and acted as production control coordinator/expeditor across all departments.