Austen Sweeten

As co-owner of a growing company in an exciting field, there have been countless opportunities to wear many different hats. Especially the hat of being a strategic entrepreneur. I personally created the Amazon account management "agency" part of our business, which has quickly become the most profitable and highest revenue generating part of AMZ Importing. I assist with marketing efforts to find and close new business. I manage our team of Amazon account specialists and mentors, along with overseeing our product sourcing team. I also personally directly manage and market for our top 7 figure Amazon client accounts. I pride myself in my abilities and skills in Amazon PPC advertising, keyword optimization, new product launches, product line expansion opportunities, dealing with seller support and Amazon issues, and much more. At AMZ Importing LLC, our expert team of Amazon account managers assist existing brands and current Amazon businesses with monthly, all-inclusive Amazon account management. Specializing in new product launches, ranking strategy, PPC / Amazon Advertising, SEO and keyword optimization, inventory management, logistics, account health, and overall strategy to grow and further expand product lines. Our clients save money, have less headaches, and achieve much greater sales success. Here at AMZ Importing we also specialize in helping new clients start and launch new Amazon brands and businesses for the first time. We do things differently than many other typical programs or coaches as we have an expert team of Amazon mentors that actually work with our clients one-on-one. Another key to our success is the fact that we have a sourcing team on the ground in Asia that assists with factory selection, product sourcing, quality control, and shipping arrangement. Helping our clients do business in confidence while selling the highest quality products at great margins. We have helped generate over $7,000,000 in sales for these new-to-Amazon clients.

I helped clients all over the world start and launch successful Amazon and eCommerce businesses and brands. As an Amazon expert mentor I provided coaching and assistance throughout each step of the process. I worked alongside our China product sourcing team to assist our clients with the following: • finding and evaluating product ideas • factory selection, communication, and negotiation • product inspection and quality control • freight forwarding and importing arrangement • Amazon FBA shipping prep and label creation • product listing creation and keyword optimization • coaching and training on product launch and PPC advertising • assistance with any product re-orders or new product sourcing As with any growing small company, I wore many hats in this role that were crucial to the success of the company. In addition to being an Amazon expert, I closed many sales calls with perspective clients. I also lead efforts in company rebranding, email marketing, lead generation, new website design, and more.

• Led and supervised a team of 20-25 associates in delivering top notch customer service for Frontier Communication's strategic partnership with Capital One. • Managed associate personal development, trainings, team meetings, discipline, motivation, and business efficiency for the entire team. • Strong focus on coaching employees in improving their customer service ability and soft skills in order to create a unique, positive and memorable experience for the customer. • Consistently led the company in creating a positive, accountable environment for my team. Having extremely low attrition and absenteeism rates while maintaining a solid NPS score.

• Managed a large international team in planning, opening, and marketing new business ventures including an international school (http://zispp.org/), tourist retail shop (http://cambodiajobfoundation.com/current-businesses/), and a travel company (http://www.bountifulasia.com/). I also focused on hiring, staff training, and business mentoring to help the employee leadership and organization lay a strong foundation for future growth. I helped grow the organization from 10 employees to over 40 employees. • Today, the Cambodia Job Foundation is a meaningful non-profit that is stronger than ever. Some ventures I helped start, including the international school, are absolutely thriving and creating many job opportunities for the wonderful people of Cambodia.

• Completed a successful three month in-country internship while working as the General Manager of the organization. Strong focus on implementing programs and processes, hiring and training employees, restructuring and defining roles, and launching new businesses. • Continued working and excelling as the General Manager after returning from the internship. Communicated and managed both remotely and in-person. • Led and managed a large international team in planning, opening, and marketing new business ventures including an international school (http://zispp.org/), tourist retail shop (https://cambodiajobfoundation.com/programs-and-businesses/), and travel company (http://www.bountifulasia.com/). Helped grow the organization from 10 employees to over 40 employees. • Created an effective, strong online marketing presence through a targeted new website, social media presence, and email campaign.

• After exceptional personal performance, was promoted to coach and train others. • Trained multiple groups of over 20 employees each in a full-time three week course on sales psychology, company product, and tools for success. • Led one of the highest converting and most profitable teams in department history, converting well over 30 percent of calls and up-selling at an above average rate.

• Talked to over 20 customers each day while implementing sales strategies to overcome objections and close the sale. Our department sold television, internet, home security, and tech support. • Crushed mediocrity by becoming the top sales associate based on multiple metrics including sales conversion, attachments, up-sells, and profitability. • Was elected as a member of the prestigious President's Club a total of three different times in a department of over 300 employees for having elite sales performance.