Austin Marticorena

• Adapted and reenvisioned core return solution to enable Return Bars at FedEx Office locations nationwide. The average NPS for this return experience was 92 and is reported as one of the easiest processes FedEx Office employees conduct daily. • Designed a self-service dashboard used to expand our offering to smaller retailers through the Shopify app store and streamline the onboarding process. The app was a featured Shopify app and a staff pick for December 2020 and January 2021. • Designed and launched a post-purchase messaging product (order tracking) • Collaborated with engineers to create a design and component system that spans across all Return products, helping us iterate faster and scale our products. • Iterated on in-house software used in the Hubs to help scale our operations including revising how we check-in, process, and ship out returned items for retailers and our partners.

• Redesigned core web product from the ground up, which consisted in a complete UI and UI overhaul. The end result was an increase in conversion of ≈ 8% prior to any new features being implemented. • Designed client facing and internal tools to help facilitate integrations with our client's POS systems. • Worked with various stakeholders to implement new automation processes for building new iOS applications and roadmapping scenarios to handle edge cases.

• Built and launched three major products in just under a year including multiple feature and product enhancements. • Redesigned the online scheduling application, SR Schedule using user interviews and customer feedback as a compass. The result was a completely new UI for both healthcare practices and their patients with new functionality and a responsive design that has seen a 40% increase in adoption rate and a 50% decrease in bounce rates. • Ideated, researched and designed an intra office chat tool, SR Huddle, to streamline and ease communication within the medical space across multiple specializations. • Received Product + Engineering's Center Stage Award in 2018.

• Designed and helped launch a new online scheduling application, SR Schedule. This replaced a similar but dated application, named Limelight. My role was to research where the old product was successful and where we could improve, produce wireframes and validate our ideas, and provide engineers with finalized design assets.

• Developed data quality health dashboards to provide more insight on the quality of accounts and give clear direction on where to focus resources. Also assisted to improve data health by more than 3% in a quarter. • Scoped out EMEA academics market as well as conducted market research in Singapore, Canada, and Latin America and assisted on sales strategies for these markets and built SQL queries to ensure accuracy of account hierarchies and deployment territories. • Ran analysis on large deals and built reporting and dashboards on why we win deals and why we lose deals to help senior sales leaders refocus resources and increase win rates. • Developed the deployment strategy for the Panels product line globally, resulting in scaling the Panels team to double in size while simultaneously increasing quota attainment by nearly 10%.

• Established a specialty coffee company that roasts only the top 10% of coffees in terms of quality and distributes them within 48 hours of the roast date with collaborative products ranging from coffee scrubs to espresso stouts. • Developed a mobile café with a focus on high-end brunch and drink options targeting upper middle class demographics across the Salt Lake Valley.

• Maintained database of accountable care organizations and conducted research to expand knowledge of the 700+ ACOs in existence and their financial and sustainability results within the healthcare industry, leading to the database becoming the most complex ACO database in current existence.

• Conducted research and helped pioneer an innovative new program for the State of Utah to enhance economic development efforts in Rural Utah through the use of tourism. • Built annual visitor forecast with an average accuracy within 2% from 1998-2013. • Built a report and analyzed ad words campaigns for both the Find Your Greatest and Might 5 campaigns in which we then compared to booking rates within major DMAs to fine tune marketing efforts.

•Received a leadership award for increasing our service level hour averages to a two year high by careful planning and coaching of key coworkers. •Reduced staffing budget deficit from a weekly loss of $300 in 2012 to a $1300 savings each in 2013 by careful analysis of staffing and fine tuning our weekly plans accordingly. •Promoted from Rx Specialist to Workforce Analyst within 5 months. •Streamlined and enhanced forecasting ability and increased call volume forecasts 10-12% on a daily average.

•Built niche in band management industry based on band development and mentoring which lead to rapid growth and management of more than 40 bands in a month, which briefly made us the largest band management company in terms of bands on current roster.

•Booked national tours and managed the logistics to ensure profitability of tours. •Managed marketing channels and contributed to healthy growth with current highlights of 900,000 likes on Facebook and YouTube videos with 2.5 million views.