Avinash Joshi
About
Avinash works in the following industries: "Computer Software", "Internet", "Financial Services", and "Outsourcing/Offshoring". Avinash is currently Investor at Awign. Avinash also works as Investor at Bolo Live (Formerly Bolo Indya), a job Avinash has held since Jun 2020. Another title Avinash currently holds is Director Of Quality Engineering at Twitter. In Avinash's previous role as a Director of Quality Engineering (GoTo UCC Suite) at LogMeIn, Avinash worked in Santa Barbara, California Area until Apr 2020. Prior to joining LogMeIn, Avinash was a Director of Quality Engineering (GoTo UCC Solutions) at Citrix and held the position of Director of Quality Engineering (GoTo UCC Solutions) at Santa Barbara, California Area and Bangalore, India. Prior to that, Avinash was a Director Of Engineering (GoToMyPC) at Citrix Online, based in Santa Barbara, USA and Bangalore, India from Oct 2010 to Feb 2014. Avinash started working as Director Of Quality Assurance at Citrix Online in Santa Barbara, California Area in Aug 2008. From Apr 2001 to Jul 2008, Avinash was Senior Quality Assurance Manager at Citrix Online, based in Santa Barbara, California Area.
You can find Avinash Joshi's email at finalscout.com. FinalScout is a professional database with business professional profiles and company profiles.
Avinash Joshi's current jobs
Awign has built a platform to take up on-the-ground work from businesses and get it fulfilled through a gig workforce - people who have dreams to fulfill or have stomachs to fill or want to learn while making money.
Bolo Indya is an online live streaming & short video platform that allows its users to broadcast daily activities, habits and personalized online services to their followers, in regional languages of the country.
Focused on early stage angel investing in startups that are improving our world and changing people's lives for the better.
Zvolv is an intelligent process automation platform that drives business process innovation and process excellence with smart applications, in days.
Avinash Joshi's past jobs
Strategic Leadership and Execution of Engineering efforts for GoToMeeting, GoToWebinar and other products in GoTo UCC Suite (Several million users and $400+ million combined annual revenue) across USA, Germany, and India. ♦ Influenced Engineering Best Practices and Productivity and Quality Standards across four Business Units and seven Global sites as Global Quality Community Leader for LogMeIn. ♦ Collaborated cross-functionally across customer care, technical operations, sales, user experience, and social media teams to enable organizational alignment and enhance customer experience. ♦ Successfully defined and delivered on 3-year Engineering Productivity and Quality Strategy to improve business outcomes and increase customer happiness. ♦ Improved Transactional Net Promoter Score (tNPS), a measure of customer happiness for core products by 25% to 100%.
Our flagship products GoToMeeting, GoToWebinar and GoToTraining were facing significant Quality issues. Both our employees and customers were unhappy and retention rates were dropping. Key Actions: ♦ Increased test automation coverage from 25% to 85% for key services. ♦ Shortened release cadence from 12+ weeks to 2 weeks for critical services through improvements in agile processes, and enabling continuous integration. ♦ Improved cross-functional collaboration. Results: ♦ Customer retention rates went up by 10%. ♦ Employee engagement went up by 20%.
Due to business priority changes, engineers were moved to other products, leaving GoToMyPC understaffed. I pitched the idea of starting a dedicated offshore team to the CEO and successfully executed business plan upon approval: Key Actions: ♦ Headed a team of 5 engineers and architects in the US. ♦ Built India Development Center from scratch and grew it to 120+ employees within three years. Results: ♦ Transitioned product ownership from Santa Barbara to Bangalore with minimal disruption. ♦ Grew product Net Promoter Score (NPS) from -15 to 60+. ♦ Received President's Club MVP Award for Global Leadership.
During hyper-growth phase of our company I expanded Santa Barbara operations through internal talent development and new hiring. Key Actions: ♦ Organized Agile Testing workshops for Developers and Testers to cultivate a "Quality is Team Ownership" mindset. ♦ Developed continuous improvement process to address top customer care issues. ♦ Transformed entire development and organization from heavy "waterfall" process to Agile (Scrum). Results: ♦ Decreased full regression testing by 50% through Automated Regression Testing Improvements. ♦ Reduced manual testing effort by 40% and increased test coverage. ♦ Increased Customer care satisfaction ratings while eliminating several top call drivers.
Took increasing responsibilities and advanced my career starting with Software Development Engineer from 2001 leading up to Senior Quality Assurance Manager until 2008.