Barb Gladden

Payroll/Human Resources/Administrative work in accounting. Assist in administrative tasks. HR Assistant to CEO and President.

Client Service Supervisor, Paychex Inc. 1995-2015 Responsible for Hiring, Developing, Managing and Overseeing Payroll Specialists/Client Service Providers, Tax Specialists and Technical Support Specialists. Monitor employee’s progress and development in relation to job requirements and company expectations. Held monthly one on one meetings with employees, quarterly employee development strategies and annual reviews. Managed escalated client concerns locally and with various product partners nationwide. Assess client’s needs, address billing concerns and provided client solutions. Ensure compliance with Sarbanes Oxley with external audits and conduct monthly internal audits. Produced monthly local business tracking reports, annual business plans, client letters and surveys and managed large projects. Managed the year end process of providing all year end reports including W2’s to clients that closed their businesses’. Reviewed resumes, scheduled and conducted interviews for all departments, provided employment screening, testing and reference verification on potential employees. Presented job offers to potential employees. Maintained a reduced client base with same job functions as Payroll Specialist. Established and maintained a positive, professional relationship with clients and CPA’s. Conducted Client visits to problem solve and review payroll service needs. Assisted the Branch Manager in the development of branch goals and improvement strategies Acted in place of Branch Manager in her absence.