Bart De Win
About
Bart De Win is from Brussels Metropolitan Area. Bart is currently Team Leader 1L Network Service Assurance at BICS, located in Brussels, Brussels Region, Belgium.
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Bart De Win's current jobs
Responsibilities: - Leading teams of Service Engineers in dispersed locations ensuring the First line support for all the BICS Voice, Messaging and Roaming services handling customer and internal escalations; - Coaching and motivate Service engineers in their daily job; - Manage operational relationship with service providers and vendors; - Interface with other departments like service management, commercial, trading and product management to solve or escalate customer issues; - Manage projects related to the service assurance domain. Skills: Leading International teams, incident management, customer care, project management