Bharani Ashokkumar

* Building a feature to exchange tickets for the events getting cancelled due to covid. * Worked on upgrading legacy ticketing transaction engine

* Built applications to manage operational risk by using efficient trigger framework (CORE - Control and Operational Risk Evaluation) * CORE is a collection of micro services built using Java, Angular, Spring, Oracle and deployed in Cloud Foundry * Using Apache Kafka producer/consumer framework to pipeline transactional data from many applications within the bank

* Developed an automation script to reduce customer waiting time by 75%. * Designed email distribution software to send > 100,000 emails in 5 mins. * Increased the efficiency of customer feed processing by 10 times * Identified the communication breakdown and enhanced the experience of customers by journey mapping.

* Increased ticket sales with the addition of a “promo code” feature, which gave better price options for customers * Implemented email subscription model for promoting upcoming events and various offers which increased web traffic by 25%

* Led team of five (3 engineers, 1 tester, and 1 designer) as a Product Lead and worked with internal customers to create a new tool called “Intelligent Runin” to reduce testing time for Mac products in the production line. * Developed a web app, Access Manager, with a product level access model, which helped the company with its confidentiality within the employees. * Redesigned a document repository called “Solis DocStore” which helped employees to store documents with enhanced product-level access and various other security categories. * Managed a vendor team of 8 from Brazil to create a new tool “Solis App Store” in Ops Tech. * Gained operations and factory knowledge by visiting Apple factories. Participated as an active team contributor to a variety of projects within the Apple WW Operations organization.

* Collaborated with the team in Dorado Inc ( mortgage software company in San Mateo, CA) to enhance an automated mortgage-processing tool, which involved understanding the business and creating add-on tools for the existing product. Worked on an agile scrum model in a fast-paced environment. * Analyzed and implemented quick solutions for ongoing business. Created various business reports on high volume data. * Created and maintained tools in NetApp Inc ( data storage company) which increase the deployment time for the dev team and also helped in developing tools for monitoring the web traffic. * Worked with Web Ops Engineers Team to support various internal web applications. * Gained experience with the customer ticket system and excelled in solving an average of 20 customer tickets per day * Collaborated with other internal web development teams to achieve a smooth release cycle.

* Led a project in an offshore-onsite model to develop an online quote and policy management system for Ameriprise Auto & Home Insurance. * Contributed to the design of user experience & database schema for the application. Successfully executed the project to production, which also integrated with other vendors of Ameriprise, including, Costco. * Acted as technical lead to provide solution involving web services and security model required for the project. * Re-engineered the old Franklin Templeton web site to the next generation by utilizing the latest technologies. Designed the navigation model for the whole website. * Introduced efficient content management controls to modify and/or update the pages. * Enhanced the quality and performance of the application to give customers a better user experience. * Collaborated in the design, creation of images and UI widgets for the website.