Binh Ha
About
Binh Ha is from Seattle, Washington, United States. Binh works in the following industries: "Telecommunications", "Computer Networking", "Internet", "Consumer Electronics", and "Design". Binh is currently Software Development Manager at Amazon, located in Seattle, Washington, United States. Binh also works as Sr. Technical Program Manager - Selling Partners Abuse Prevention at Amazon, a job Binh has held since Jan 2021. In Binh's previous role as a Sr. Technical Program Manager at Amazon.com, Binh worked in Greater Seattle Area until Jan 2021. Prior to joining Amazon.com, Binh was a Technical Program Manager III at Amazon and held the position of Technical Program Manager III at Greater Seattle Area. Prior to that, Binh was a Technical Program Manager at Amazon, based in Greater Seattle Area from Jun 2012 to Nov 2017. Binh started working as Quality Engineer II at Amazon.com in Sep 2010. From Apr 2009 to May 2010, Binh was Software Application Engineer at Cinterion Wireless Modules GmbH. Prior to that, Binh was a Hardware Engineer at Cisco Systems from Jan 2008 to Aug 2008. Binh started working as Power System Engineer intern at PowerStudies.com in Sep 2007.
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Binh Ha's current jobs
Building a new team, and #hiring #SDE in Seattle to build innovative human-in-the-loop #automation to prevent gaming behavior on Amazon marketplaces. Reach out if your are interested. Link: https://www.amazon.jobs/en/jobs/1532392/software-development-engineer?no_int_redir=1
Making Amazon a better and safer place for both our selling partners and customers.
Binh Ha's past jobs
Working on some brand new initiatives.
Drove the development of the D2AS Message Us bot on Amazon Shopping App (on both iOS and Android) with self-service automation for customers to get help without the need to contact and interact with the customer service associate; in H2/2020, the Message Us bot resolved/accounted for ~16% of the D2AS world-wide contacts. Drove the client integration expansion and launched Message Us on 3 separate Amazon owned apps (Kindle Reader Q1/2020, Alexa Mobile Q2/2020, and Prime Video App Q4/2020 on both iOS and Android).
Drove the initial scoping and V1 roadmap of the Amazon Key launch for secure in-door delivery. Drove the development of multiple proof-of-concept prototype using external IoT devices’ (i.e. BT enabled OBD2, GPS, Smart Lock) for the Amazon Last Miles program. Managed the launch of the Mayday Button, a 1Click solution offered for Amazon customer to share screen and video call with Amazon Customer Support Specialist, on Amazon Fire Tablet and Fire Phone. Drove the development and system integration between 6 development teams across 3 separate organizations and scaled to support the country expansion to UK, DE and JP. Between 2013 and 2014. Drove the system re-design to expand Mayday Screen Share functionality to Amazon Fire TV and increased the Mayday Screen Scare coverage to all Amazon devices running Fire OS 5.0 and above. Managed the collaboration and planning with Amazon Customer Service Operation group to maintain a TP80 service-level agreement (SLA) of less than 15seconds (measured from the time when customer click-to-connect to the successful connect with a specialist) across all CS network.