Bob Fahey
About
Bob Fahey is from San Francisco Bay Area. Bob works in the following industries: "Computer Software", "Primary/Secondary Education", "Information Technology & Services", and "Museums & Institutions". Bob is currently Mid-Market Sales Manager at Postman, located in San Francisco Bay Area. Bob also works as Business Development Manager at Postman, a job Bob has held since Nov 2020. In Bob's previous role as a Manager, Sales Development at Gremlin, Bob worked in San Francisco Bay Area until Sep 2020. Prior to joining Gremlin, Bob was a Senior Mid Market Account Manager at PagerDuty and held the position of Senior Mid Market Account Manager at San Francisco Bay Area. Prior to that, Bob was a SMB Account Executive at PagerDuty, based in San Francisco Bay Area from Jan 2016 to Oct 2016. Bob started working as Sales Development Representative at PagerDuty in San Francisco Bay Area in Mar 2015. From Jan 2015 to Mar 2015, Bob was Product Safety Operations QA at Cognizant, based in San Francisco Bay Area. Prior to that, Bob was a Product Safety Operations Agent at Cognizant Technology Solutions - Twitter, based in San Francisco Bay Area from Aug 2014 to Jan 2015. Bob started working as Social Media Coordinator at Oakland Museum of California in Oakland, CA in Sep 2012.
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Bob Fahey's current jobs
Postman is a collaboration platform for API development. We simplify each step of building an API and streamline collaboration so you can create better APIs—faster. Postman delivers everything you need for the entire API lifecycle, from core runtime services to client interfaces and everything in between.
Bob Fahey's past jobs
Gremlin aims to make the internet more reliable and prevent costly and reputation-damaging outages. Its failure-as-a-service platform empowers engineers to build more resilient systems through safe experimentation. I created and managed the global Sales Development team (inbound and outbound) that generated over $18M in pipeline over two years.
PagerDuty is real-time operations platform that ensures less downtime and fewer outages, meaning happier customers and more productive teams. Clients including IBM, Oracle, Capital One, Disney, and GE rely on the service to help modernize their incident management practice. I was a part of the Account Management team working with customers in Silicon Valley.
Responsibilities included monitoring email interactions of Agents with users, providing feedback, coaching and mentoring Agents as needed as well as working with the Team Lead and Agents to achieve optimal case resolution efficiency. Coordinated with core Support team to update and implement quality criteria and process changes. Also interviewed potential candidates and trained Agents on an ongoing basis in accordance with policies and procedures.
Applied product policies to user-flagged content that could be in violation Terms of Services. Applied product policies or general help workflows to individual user emails. Regularly escalated edge cases and time-sensitive issues to core Support team and/or Legal team. Participated in bug triage, troubleshooting, data entry, light data analysis and collecting user feedback. Tested new features, provided documentation and useful feedback to core Support team.
Collaborated across departments to plan, develop, and implement content for numerous Museum social media accounts in support of the Museum’s mission and audience development goals. Developed strategies backed by research and data analysis for growing and leveraging social media followers including promotions, contests, ads, and surveys. Analyzed social media metrics and provided comprehensive report on a monthly basis. Cultivated, developed, and maintained community partnerships, leading in communication and development of contracts for the Marketing and Communications department.
Head coached Women’s JV Volleyball.
Summer Enrichment Program 3rd grade teacher.